Customer Service Specialist

TalentPop App; Pakistan; Remote; PKR 5,713,000 - 9,522,000; Full time

Benefits offered by this job

Paid time off

Health and dental insurance stipend

Permanent remote work setup

Job summary

TalentPop App is building its own customer support team and seeks a Customer Service Specialist who enjoys helping people and takes pride in making every interaction a good one. This is a fully remote, hourly position paid in USD during US business hours.

You will respond to inquiries via email, live chat, phone, and social media; assist with orders, returns, and product questions; escalate complex issues; and contribute to a friendly, solutions-oriented support culture.

Qualifications

• 1+ year of remote customer service experience.
• Clear and confident English communication, written and verbal.

Responsibilities

• Respond to customer inquiries through email, live chat, phone, and social media.
• Assist customers with orders, shipping, returns, and product questions.
• Provide friendly, professional, and solutions-oriented support.
• Escalate complex issues to the appropriate internal team.

Skills

English communication

Remote customer service

Independent work

Tools

Gorgias

Zendesk

Shopify

Job description

At TalentPop App, we're building our own customer support team, and we're looking for a Customer Service Specialist who genuinely enjoys helping people and takes pride in making every interaction a good one.

The basics:

Pay: Paid in USD, hourly — your income holds its value, no matter what's happening with the exchange rate

Hours: US business hours

Location: 100% remote, permanently — open to applicants in Indonesia, Philippines, South Africa, and Jamaica

What You'll Do

• Respond to customer inquiries through email, live chat, phone, and/or social media
• Assist customers with orders, shipping, returns, and product questions
• Provide friendly, professional, and solutions-oriented support
• Escalate more complex issues to the right internal team when needed

What We're Looking For

• Good English communication skills, written and verbal — you don't need to be perfect, just clear and confident
• At least 1 year of remote customer service experience
• Familiarity with Gorgias, Zendesk, or Shopify is a plus (but not required — we'll help you learn)
• Reliable, organized, and comfortable working independently

Technical Requirements

• A personally owned PC or laptop (borrowed equipment not accepted)
• Minimum 25 Mbps upload and download internet speed
• A dedicated, quiet workspace

Additional device and tech specs confirmed during the hiring process.

What We Offer

• Paid time off
• Health and dental insurance or a monthly health stipend
• A genuinely permanent work-from-home setup — no office, no commute, ever
• Annual performance-based increases
• Real career growth opportunities as we continue to expand

Ready to build a career in customer support, from home, with a team that's genuinely growing?