Remote CSR Intern - Property Management & Growth

B2B Realty; Lahore; On-site; PKR 4,588,000 - 7,647,000; Part time

Benefits offered by this job

Performance-based incentives

Paid time off

Parental leave

Comprehensive training

Ongoing learning

Career growth opportunities

Mentorship program

Cross-functional exposure

Job summary

B2B Realty is seeking a highly organized Customer Success Intern to support our property management operations. You will coordinate maintenance, manage records, and communicate with owners, tenants, and vendors to ensure timely resolutions.

This remote internship requires strong MS Office and property management software skills (AppFolio, LeadSimple). You will gain hands-on experience in budgeting, leasing support, and customer service while working US EST hours.

Qualifications

• Proven ability to manage multiple tasks with keen attention to detail.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team.
• Familiarity with property management workflows and software is preferred.

Responsibilities

• Creating, coordinating and overseeing maintenance requests for assigned properties.
• Ensuring timely completion of maintenance and urgent work orders.
• Following up with vendors to ensure timely repairs within budget and standards.
• Providing timelines, estimates and overseeing rehabs or remodeling projects.
• Maintaining records of income, expenses, leases, complaints and maintenance.
• Terminating leases and initiating eviction proceedings when required.
• Collecting rent, handling late payments and operating expenses.
• Attending owner meetings and providing updates on property matters.
• Building relationships with owners to improve satisfaction and brand loyalty.
• Providing exceptional customer service to tenants, team and management.

Skills

Time management

Communication

Team collaboration

Negotiation

Problem solving

Tools

AppFolio

LeadSimple

MS Office Suite

Job description

B2B Realty is seeking a highly organized Customer Success Intern to support our property management operations. You will coordinate maintenance, manage records, and communicate with owners, tenants, and vendors to ensure timely resolutions.

This remote internship requires strong MS Office and property management software skills (AppFolio, LeadSimple). You will gain hands-on experience in budgeting, leasing support, and customer service while working US EST hours.