Remote Self-Storage Operations Coordinator

NEPSE Trading; Pakistan; On-site; PKR 670,000 - 1,116,000; Full time

Job summary

NEPSE Trading is seeking a detail-oriented Property Management Coordinator to support the day-to-day operations of a growing self-storage portfolio. The role handles customer inquiries, rentals, billing issues, move-ins, move-outs, and administrative processes, coordinating with leadership and onsite teams.

This remote, full-time position follows U.S. business hours and requires excellent English, strong communication and organizational skills, proficiency with Google Workspace, and the ability

Qualifications

• Native-level English communication, both written and verbal.
• Strong customer service experience.
• Typing speed of at least 60 WPM.
• Proficiency with Google Workspace including Gmail, Drive, Docs, Sheets.
• Strong organizational and administrative skills.
• Ability to manage multiple tasks and priorities.
• Experience working remotely in a professional environment.
• Reliable internet connection and dedicated workspace.
• Attention to detail and problem-solving abilities.
• Ability to work independently with consistent follow-through.
• Availability during U.S. business hours.

Responsibilities

• Manage customer inquiries through phone, email, and messaging platforms.
• Assist customers with reservations, rentals, move-ins/move-outs, and billing questions.
• Maintain accurate customer records and communication history.
• Resolve customer concerns and escalate as needed.
• Coordinate rentals, lease documentation, and move-in/out activities.
• Monitor occupancy and rental activity; maintain records across systems.
• Process delinquency and payment management tasks and reminders.
• Develop and maintain SOPs and workflows for operations.
• Prepare regular reports on occupancy, leads, and performance.

Skills

60 WPM typing

Customer service

English communication

Remote work experience

Independent work

Detail-oriented

Organization

Follow-through

US business hours availability

Tools

Google Workspace

Gmail

Google Drive

Google Docs

Google Sheets

AppFolio

Easy Storage Solutions

Job description

NEPSE Trading is seeking a detail-oriented Property Management Coordinator to support the day-to-day operations of a growing self-storage portfolio. The role handles customer inquiries, rentals, billing issues, move-ins, move-outs, and administrative processes, coordinating with leadership and onsite teams.

This remote, full-time position follows U.S. business hours and requires excellent English, strong communication and organizational skills, proficiency with Google Workspace, and the ability