Remote Client Success Account Manager (US Central)

People Morphy; Pakistan; À distance; PKR 4 464 000 - 6 696 000; Plein temps

Résumé du poste

People Morphy is seeking an Account Manager — Client Success to own relationships with US-based clients. You will manage communications, provide clear updates, and work closely with Google Ads strategists to coordinate requests and support retention.

The role focuses on client ownership and relationship management rather than campaign execution. Remote from Pakistan with US Central-time hours for daily alignment.

Qualifications

• Experience independently managing named client relationships.
• Excellent spoken and written English.
• Strong communication and interpersonal skills.
• Understanding of lead-generation performance and cost-per-lead concepts.
• Reliable internet and backup power arrangements.
• Ability to work full-time with no other client commitments during working hours.

Responsabilités

• Manage relationships with a portfolio of clients.
• Conduct client performance calls every two weeks.
• Respond to client emails, calls, and messages within two working hours.
• Provide weekly client updates.
• Prepare clear written recaps after client calls.
• Coordinate client requests and follow-up tasks with Google Ads strategists.
• Manage client onboarding and kickoff conversations.
• Set clear and realistic expectations.
• Identify dissatisfied or at-risk clients and raise concerns promptly.
• Handle difficult conversations calmly and professionally.
• Maintain accurate records of client communication and outstanding actions.

Connaissances

Client relationship management

English communication

Written communication

Attention to detail

Time management

Description du poste

People Morphy is seeking an Account Manager — Client Success to own relationships with US-based clients. You will manage communications, provide clear updates, and work closely with Google Ads strategists to coordinate requests and support retention.

The role focuses on client ownership and relationship management rather than campaign execution. Remote from Pakistan with US Central-time hours for daily alignment.