Relationship Officer - DBC Balance Builder Retention

Mashreq; Karachi Division; On-site; PKR 558,000 - 781,200; Full time

Job summary

A leading financial services provider in Karachi seeks a motivated individual to achieve monthly KPIs in retention. The ideal candidate has a university degree and 1-2 years of relevant experience, preferably in marketing. Strong people management, sales focus, and excellent presentation skills are essential. Join us to enhance customer service and comply with business goals through effective retention strategies.

Qualifications

• 1-2 years experience in a similar work environment.
• Practical marketing background is preferred.
• Must have strong sales and customer focus.

Responsibilities

• Achieve monthly KPIs for Save Rate.
• Ensure all retention efforts align with business goals.
• Maintain call quality scores and customer service etiquette.

Skills

People management skills

Sales focus

Presentation skills

Analytical skills

Creativity under pressure

Adaptability

Education

University Graduate

Job description

Job Purpose:

• To achieve monthly KPIs (Save Rate) assigned.
• To maintain standard performance to achieve top save rate and maximum retains without Offer
• To ensure that all Retention efforts and activities are directed to meeting card business goals.
• To ensure assigned card retention monthly targets are achieved
• To ensure that there is no complaints or errors.
• Top call quality scores and Customer service etiquettes to be displayed over the calls.
• 100% adherence to the defined retention ADM.
• Adherence to TAT for all the customer request received.
• Adherence to discipline and punctuality
• Attending Daily team huddles & keeps up to team commitments.
• Monitor personal performance and align strategies to improve retain out.

Key Result Areas

Knowledge, Skills and Experience

• University Graduate.
• Excellent people management skills.
• 1-2 years experience in similar work environment.
• Preferably has a practical marketing background.
• Has strong Sales and customer focus and ability to think creatively and work under pressure.
• Excellent presentation skills.
• Business sensitive.
• Has analytical and computer skills.
• Adaptable and versatile.