Relationship Manager Deposit

Mobilink Microfinance Bank Ltd; Sargodha Division; On-site; PKR 669,600 - 1,116,000; Full time

Job summary

Mobilink Microfinance Bank Ltd in Sargodha Division is looking for a Relationship Manager to manage relationships with individual and corporate clients regarding their deposit accounts. The role involves acquiring new clients and ensuring client satisfaction with their banking needs.

The ideal candidate will hold a Bachelor's degree and have at least 3 years of experience in retail banking sales, particularly in deposit products. The position offers an opportunity to significantly impact the bank's growth and client retention strategies.

Qualifications

• Minimum of 3 years relevant experience in retail/consumer banking.
• Good understanding of deposit products and workability.
• Knowledge of CASA and bilinear fundamentals.

Responsibilities

• Execute sales strategies and customer acquisition.
• Achieve portfolio growth and cross-sell targets.
• Maintain good client relationships and maximize value.
• Resolve customer complaints promptly.

Skills

Sales planning and management

Customer relationship management

Deposit products knowledge

Financial needs assessment

Education

Bachelor's degree in business administration, commerce, accounting, marketing, economics or finance

MBA (preferable)

Job description

Relationship Manager Deposit – MMBL

In Mobilink Bank, a Relationship Manager in liability sales is a vital role responsible for managing and fostering relationships with individual and corporate clients regarding their deposit accounts. This position focuses on acquiring new clients, retaining existing ones, and ensuring that clients’ deposit banking needs are met efficiently.

Responsibilities

• Enable the execution of sales strategy and customer acquisition process in order to meet, exceed portfolio growth and cross‑sell targets.
• Ensure overall assigned portfolio targets are achieved product wise (CALSA / SA / TD) on a weekly, monthly, quarterly and annual basis.
• Take onboard freelancers / brand ambassadors to make a deposit mobilization team of 25 head‑counts for retail deposit marketing.
• Ensure targeted percentage of portfolio mix (CASA versus Term Deposit) is achieved.
• Achieve fairly priced deposit to support retail deposit growth through multiple accounts.
• Establish and maintain good relationships with key potential clients and develop these into successful, ongoing business relationships.
• Ensure deposit mobilization over a large number of accounts to minimize concentration risk and portfolio volatility.
• Maintain a consistent run rate of new account openings on a daily basis.
• Provide the highest level of customer service in coordination with branch staff.
• Identify clients’ financial needs and provide need‑based solutions such as Payments & Cash Management, Trade Services, Treasury, and Investment Banking with support from Area or Regional Managers.
• Maintain good client relationships to maximize value through deepening and 360‑degree opportunities.
• Monitor and assess competitor activities to proactively satisfy and retain MMBL clients.
• Resolve any customer complaints promptly and professionally.
• Complete any task or assignment assigned by the Line Manager efficiently and effectively.

Qualifications

• Hold a Bachelor’s degree from a reputable institution in business administration, commerce, accounting, marketing, economics or finance; an MBA is preferable (subject to approval).
• Have a minimum of 3 years of relevant experience in sales planning, management and operations within retail/consumer banking.
• Possess a good understanding of deposit products and their workability.
• Possess knowledge of CASA and bilinear fundamentals to achieve CASA growth.