Relationship Manager

Dawood Family Takaful limited; Gujranwala Division; On-site; PKR 1,200,000 - 2,000,000; Full time

Job summary

Dawood Family Takaful Ltd invites a Relationship Manager to join on-site in Gujranwala. You will develop and expand relationships with individual and corporate clients, promoting Family Takaful products and servicing needs with tailored protection and savings solutions.

You will identify prospects, assess needs, explain product features, manage client portfolios, respond to inquiries, and support policy servicing and claims while meeting sales targets and collaborating with internal teams to

Qualifications

• Bachelor's degree in Business, Finance, Marketing or related field; certifications are an advantage.
• Strong client relationship management, customer service and stakeholder engagement.
• Sales, negotiation and business development capabilities in insurance or financial services.
• Excellent communication and interpersonal skills; able to explain complex concepts clearly.
• Willingness to learn Islamic finance concepts and Takaful principles.

Responsibilities

• Develop, maintain, and expand relationships with individual and corporate clients.
• Identify prospective customers and conduct needs assessments.
• Explain product features and tailor financial protection and savings solutions.
• Manage client portfolios and respond to inquiries promptly.
• Support policy servicing and claims processes and maintain client records.
• Meet sales and service targets and prepare regular reports.
• Collaborate with internal teams and represent DFTL professionally in the market.

Skills

Client relationship management

Sales and business development

Communication and interpersonal skills

Time management

Ethical conduct

Education

Bachelor's degree in Business/Finance/Marketing

Tools

CRM tools

MS Office

Job description

Company Description

Dawood Family Takaful Ltd (DFTL) is one of the pioneers in the Family Takaful (Islamic life insurance) industry in Pakistan, offering Shariah-compliant financial protection solutions. As a member of the First Dawood Group of Companies, DFTL is strongly capitalized, enabling the organization to reliably meet commitments to customers and partners. The company focuses on savings and protection funds to provide financial security and peace of mind in times of misfortune, while encouraging a long-term habit of saving. Led by an experienced management team, DFTL is committed to developing innovative, customer-centric Family Takaful products and setting high service standards, particularly in claims management. The organization aims to build lasting customer and partner loyalty and expand its presence in both local and international Islamic markets.

Role Description

The Relationship Manager is a full-time, on-site role based in Gujranwala. This position is responsible for developing, maintaining, and expanding strong relationships with individual and corporate clients, promoting DFTL’s Family Takaful products and services. Day-to-day activities include identifying prospective customers, conducting needs assessments, explaining product features and benefits, and offering tailored financial protection and savings solutions. The Relationship Manager will manage client portfolios, respond promptly to inquiries, support clients through policy servicing and claims processes, and ensure high levels of customer satisfaction. The role also involves meeting sales and service targets, preparing regular reports, collaborating with internal teams, and representing DFTL professionally in the local market.

Qualifications

• Strong client relationship management, customer service, and stakeholder engagement skills.
• Sales, negotiation, and business development capabilities, preferably in insurance, Takaful, or financial services.
• Effective communication, presentation, and interpersonal skills with the ability to explain complex concepts clearly.
• Basic financial literacy and understanding of Islamic financial principles and Takaful concepts (or willingness to learn).
• Ability to work towards targets, manage time effectively, and maintain organized client records.
• Bachelor’s degree in Business, Finance, Marketing, or a related field; relevant professional certifications are an advantage.
• Prior experience in relationship management, sales, or customer-facing roles is preferred but motivated early-career candidates may be considered.
• Proficiency in local languages and working knowledge of common office software and CRM tools.
• Demonstrated integrity, ethical conduct, and commitment to providing inclusive, respectful service to all clients.