Relationship Management Officer

Sourcecode; Saddar; On-site; PKR 670,000 - 1,004,000; Full time

Benefits offered by this job

Competitive salary package

Professional growth opportunities

Supportive and collaborative work环境

Job Type: Full-time

Job summary

Source Code Academia is seeking a proactive Relationship Management Officer to build and maintain relationships with prospective and enrolled students in Rawalpindi. You will guide admissions, enrollment, and course selection while addressing inquiries and ensuring a smooth experience.

Ideal candidates have at least 1 year in related roles, strong communication skills, and familiarity with CRM systems. The role is on-site in Bahria Town Phase 7, Rawalpindi, with a competitive salary and growth

Qualifications

• Bachelor's degree preferred.
• Minimum 1 year of experience in Relationship Management, Client Services, Customer Success, Admissions, or Customer Support.
• Excellent communication and interpersonal skills.
• Strong problem-solving and relationship-building abilities.
• Familiarity with CRM software is an advantage.

Responsibilities

• Build and maintain strong relationships with prospective and enrolled students.
• Guide prospective students through admissions, enrollment, and course selection.
• Respond to inquiries via phone, email, WhatsApp, and other communication channels.

Skills

Relationship management

CRM software

Communication skills

Multitasking

Customer service

Education

Bachelor's degree

Tools

CRM systems

Job description

Bahria Town Phase 7, Rwalpindi, Punjab, Pakistan · 16 People Applied · 39 days ago

Source Code Academia is looking for a proactive and customer-focused Relationship Management Officer to join our team. The ideal candidate will be responsible for building strong relationships with prospective and enrolled students, ensuring a smooth admissions experience, and maintaining long-term engagement with our organization.

Key Responsibilities

• Build and maintain strong relationships with prospective and enrolled students.
• Guide prospective students through admissions, enrollment, and course selection.
• Respond to inquiries via phone, email, WhatsApp, and other communication channels.
• Conduct regular follow-ups with leads and enrolled students.
• Address student concerns and coordinate with relevant departments for timely resolution.
• Maintain accurate records of student interactions in the CRM.
• Contribute to student retention through effective relationship management.

Requirements

• Bachelor's degree (preferred).
• Minimum 1 year of experience in Relationship Management, Client Services, Customer Success, Admissions, or Customer Support.
• Excellent communication and interpersonal skills.
• Strong problem-solving and relationship-building abilities.
• Familiarity with CRM software is an advantage.
• Ability to multitask in a fast-paced environment.

What We Offer

• Competitive salary package.
• Professional growth opportunities.
• Supportive and collaborative work environment.
• Job Type: Full-time
• Working Days: Monday to Saturday
• Working Hours: 9:00 AM - 6:00 PM
• Location: Bahria Town Phase 7, Rawalpindi

Application Questions

• Do you currently reside in Rawalpindi or Islamabad?
• Can you commute to Bahria Town Phase 7 on a daily basis?

Responsibilities

• See job overview above for full responsibilities details.