Customer Relationship Officer (CRO)

Raqbah; Lahore; On-site; PKR 334,800 - 669,600; Full time

Benefits offered by this job

Attractive salary package with performance-based incentives

Career development and training opportunities

Supportive and professional work environment

Job summary

Raqbah is seeking a Customer Relation Officer (CRO) to enhance client satisfaction and foster long-term relationships. You will respond to inquiries, provide detailed information about real estate projects, and effectively resolve complaints.

The ideal candidate will hold a Bachelor’s degree and have 1–3 years of experience in customer relations or sales. Excellent communication skills in English and Urdu are essential for this role, which offers an attractive salary package and growth opportunities within the company.

Qualifications

• 1–3 years of experience in customer relations or sales, preferably in real estate.
• Confident, courteous, and client-focused attitude.
• Ability to work in a fast-paced environment and handle multiple tasks.

Responsibilities

• Respond to customer inquiries via calls, emails, and in-person meetings.
• Maintain strong relationships with existing and potential clients.
• Provide accurate information about property projects and payment plans.
• Handle customer complaints and resolve issues promptly.
• Update client data in CRM systems.
• Coordinate with sales and marketing teams for client service.
• Conduct follow-ups for client satisfaction and timely payments.

Skills

Excellent communication in English and Urdu

Client management

Interpersonal skills

Problem-solving

Education

Bachelor’s degree in Business Administration, Marketing, or a related field

Job description

Job Description:

Raqbah Properties is seeking a well-spoken and customer-focused Customer Relation Officer (CRO) to handle client inquiries, build long-term relationships, and ensure customer satisfaction. The ideal candidate will be responsible for managing client communications, maintaining records, and assisting in post-sales services for real estate projects.

Key Responsibilities:

• Respond to customer inquiries via calls, emails, and in-person meetings.
• Maintain strong relationships with existing and potential clients.
• Provide accurate information about property projects, payment plans, and procedures.
• Handle customer complaints and resolve issues promptly and professionally.
• Maintain and update client data in CRM systems.
• Coordinate with the sales and marketing teams to ensure smooth client service.
• Conduct follow-ups to ensure client satisfaction and timely payments.

Requirements:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 1–3 years of experience in customer relations or sales (real estate experience preferred).
• Excellent communication and interpersonal skills in English and Urdu.
• Confident, courteous, and client-focused attitude.
• Ability to work in a fast-paced environment and handle multiple tasks.

What We Offer:

• Attractive salary package with performance-based incentives.
• Career development and training opportunities.
• Supportive and professional work environment.
• Opportunities to grow within Pakistan’s leading real estate brand.