Virtual Front Office Assistant (US Medical Clinic) On Site Night Shift Only

Ozivita BPO; Islamabad; On-site; PKR 279,000 - 558,000; Full time

Job summary

Ozivita BPO in Islamabad is seeking a Virtual Front Office Assistant to support a US medical clinic. This full-time, on-site role works evening/night US clinic hours and requires strong English and computer skills.

You will handle patient records, scheduling, emails, and front-office tasks while maintaining privacy standards. A bachelor's degree is preferred; prior medical front-desk experience is a plus. This role offers growth within an Islamabad-based outsourcing company.

Qualifications

• Excellent spoken and written English communication
• Strong computer knowledge and typing skills
• Professional attitude and willingness to learn
• Ability to work independently and manage multiple tasks
• Ability to manage patient information discreetly and follow privacy, compliance, and escalation procedures
• Good listening, questioning, documentation, and message-taking skills
• Strong attention to detail when verifying demographics, appointments, referrals, and records
• Ability to multitask, prioritize, and remain composed in a high-volume support environment
• Reliable attendance, professional telephone etiquette, teamwork, and willingness to work schedules aligned with US clinic hours

Responsibilities

• Handle patient documentation and records
• Manage email and fax communications
• Answer incoming phone calls professionally
• Schedule appointments and perform front‑office administrative tasks
• Provide general virtual administrative support

Skills

Excellent English communication

Strong computer skills

Typing skills

Professional attitude

Independent work

Multitasking

Privacy/compliance

Attention to detail

Telephone etiquette

Education

Bachelor's degree or higher

Job description

Virtual Front Office Assistant (US Medical Clinic) On Site Night Shift Only

• Full-time
• Evening shift
• 4 openings

We’re hiring a Virtual Front Office Assistant to support a US-based medical clinic. This full-time, on‑site role in Islamabad works evening hours aligned with US clinic hours.

Responsibilities

• Handle patient documentation and records
• Manage email and fax communications
• Answer incoming phone calls professionally
• Schedule appointments and perform front‑office administrative tasks
• Provide general virtual administrative support

Requirements

• Excellent spoken and written English communication
• Strong computer knowledge and typing skills
• Professional attitude and willingness to learn
• Ability to work independently and manage multiple tasks
• Ability to manage patient information discreetly and follow privacy, compliance, and escalation procedures

Salary: PKR 25,000–50,000 per month.

• Strong spoken and written English with clear, professional communication suitable for US patients
• Experience with appointment scheduling, reception, customer support, or medical administration
• Accurate data entry and confident use of computers, email, calendars, and web‑based systems
• Ability to manage patient information discreetly and follow privacy, compliance, and escalation procedures
• Good listening, questioning, documentation, and message‑taking skills
• Strong attention to detail when verifying demographics, appointments, referrals, and records
• Ability to multitask, prioritize, and remain composed in a high-volume support environment
• Reliable attendance, professional telephone etiquette, teamwork, and willingness to work schedules aligned with US clinic hours

Education

Intermediate or bachelor’s degree preferred, with equivalent experience in medical front-desk administration, healthcare customer service, center operations, or appointment scheduling. Familiarity with patient privacy and healthcare workflows is an advantage.

Outsourcing/Offshoring · Islamabad, Pakistan

About us

Ozivita BPO is a partnership-based outsourcing and offshoring company located in Islamabad, Pakistan. The company operates in the business process services sector, supporting organizations through outsourced operations and service delivery.