Quality Manager - SPEED

Sundaram Finance Limited; Zhob; On-site; PKR 1,200,000 - 2,000,000; Full time

Job summary

Sundaram Finance Limited in Pakistan seeks a Senior Quality & Process Improvement Lead to identify gaps in day-to-day operations, document findings, and drive SOP adoption across departments.

You will monitor quality metrics, conduct audits, and support DMAIC and Kaizen initiatives while coordinating with teams to reduce rework and improve turnaround times. Lean Six Sigma Green Belt is mandatory; Black Belt preferred, with 10–15 years in operations or quality.

Qualifications

• 10–15 years of experience in operations, quality, or process improvement.
• Lean Six Sigma Green Belt certification is mandatory; Black Belt is preferred.
• Strong data analysis skills; working knowledge of Excel and Power BI.

Responsibilities

• Identify process gaps and recommend improvements in day-to-day operations; document findings in a structured Process Gap Register.
• Support SOP creation and ensure proper implementation across departments; act as SOP custodian for assigned verticals.
• Work with teams to reduce rework and improve TAT; track rework rates weekly and escalate persistent issues to Head of Quality.

Skills

Data analysis

Excel

Power BI

Stakeholder management

Education

Lean Six Sigma Green Belt

Black Belt (preferred)

Tools

Power BI/BI tools

Dashboards

Job description

• Identify process gaps and recommendimprovements in day-to-day operations; document findings in a structured Process Gap Register
• Support SOP creation and ensureproper implementation across departments; act as SOP custodian for assignedverticals
• Work with teams to reduce rework andimprove TAT; track rework rates weekly and escape persistent issues to Headof Quality

B. Quality Monitoring& Performance Tracking

• Monitor quality metrics and ensureadherence to defined standards; publish weekly quality dashboards to businessheads
• Conduct regular quality checks andaudits on a sampling-based methodology; maintain a documented audit trail
• Maintain and track internal qualityscores for departments
• Support continuous improvementinitiatives and facilitate Kaizen events within assigned verticals

C. Execution of QualityInitiatives

• Assist in executing qualityimprovement projects under DMAIC framework
• Coordinate with differentdepartments for implementation
• Track project progress and reportupdates to the Head of Quality through structured project status reports

D. Implementation &Adoption Support

• Support implementation of newprocesses and improvements
• Ensure smooth adoption of changeswithin teams
• Address operational challengesduring transitions

E. Capability Building& Awareness

• Conduct basic quality and processtraining for team members
• Help create awareness of SOPs,quality practices, and FTR through visual management tools (dashboards, noticeboards, digital alerts)

Preferred Candidate Profile

• 10-15 years of experience inoperations, quality, or process improvement
• Lean Six Sigma Green Belt (GB)certification is mandatory; Black Belt is preferred
• Prior exposure to financial services(lending / collections / operations), GCC or manufacturing sector is stronglypreferred
• Good data analysis skills; workingknowledge of Excel, Power BI, or equivalent reporting tools
• Demonstrated ability to manage cross-functionalstakeholder relationships and drive results without direct authority