Quality Call Auditor/Quality Assurance

Activekey Solutions; Lahore; On-site; PKR 600,000 - 900,000; Full time

Job summary

Activekey Solutions in Lahore seeks a detail-oriented Quality Assurance Executive with experience in Quality Call Auditing within the US Healthcare sector to help maintain service and compliance standards. Location: Paragon City, Barki Road, Lahore.

You will monitor and audit calls, evaluate communication and accuracy, provide coaching, ensure HIPAA adherence, and prepare QA reports to drive process improvements.

Qualifications

• Experience as a QA call auditor in healthcare settings.
• Strong understanding of HIPAA and privacy requirements.
• Ability to analyze calls for accuracy, compliance, and customer handling.

Responsibilities

• Monitor and audit calls to ensure quality standards are met
• Evaluate communication, accuracy, compliance, and customer handling
• Provide constructive feedback and coaching for performance improvement
• Ensure strict adherence to HIPAA and internal policies
• Prepare QA reports and highlight process improvement opportunities

Skills

Quality auditing

HIPAA compliance

US healthcare knowledge

Communication skills

Education

Bachelor's/Master's degree in related field

Job description

Job Category: Experienced
Job Type: Full Time
Are you detail-oriented, quality-driven, and passionate about delivering excellence? We are looking for a Quality Assurance Executive with experience in Quality Call Auditing within the US Healthcare sector to help maintain the highest service and compliance standards.

Your Role

• Monitor and audit calls to ensure quality standards are met
• Evaluate communication, accuracy, compliance, and customer handling
• Provide constructive feedback and coaching for performance improvement
• Ensure strict adherence to HIPAA and internal policies
• Prepare QA reports and highlight process improvement opportunities

What We’re Looking For

• Experience as a Quality Call Auditor / QA Executive
• Background in the US Healthcare industry
• Strong knowledge of HIPAA compliance
• Graduate / Master's degree
• Brilliant communication skills
• Strong analytical mindset with attention to detail

Shift Schedule

• Monday - Friday
• 11:00 AM – 8:00 PM
• Location: Paragon City, Barki Road, Lahore