Healthcare QA Auditor - HIPAA & Call Quality Expert

Activekey Solutions; Lahore; On-site; PKR 600,000 - 900,000; Full time

Job summary

Activekey Solutions in Lahore seeks a detail-oriented Quality Assurance Executive with experience in Quality Call Auditing within the US Healthcare sector to help maintain service and compliance standards. Location: Paragon City, Barki Road, Lahore.

You will monitor and audit calls, evaluate communication and accuracy, provide coaching, ensure HIPAA adherence, and prepare QA reports to drive process improvements.

Qualifications

• Experience as a QA call auditor in healthcare settings.
• Strong understanding of HIPAA and privacy requirements.
• Ability to analyze calls for accuracy, compliance, and customer handling.

Responsibilities

• Monitor and audit calls to ensure quality standards are met
• Evaluate communication, accuracy, compliance, and customer handling
• Provide constructive feedback and coaching for performance improvement
• Ensure strict adherence to HIPAA and internal policies
• Prepare QA reports and highlight process improvement opportunities

Skills

Quality auditing

HIPAA compliance

US healthcare knowledge

Communication skills

Education

Bachelor's/Master's degree in related field

Job description

Activekey Solutions in Lahore seeks a detail-oriented Quality Assurance Executive with experience in Quality Call Auditing within the US Healthcare sector to help maintain service and compliance standards. Location: Paragon City, Barki Road, Lahore.

You will monitor and audit calls, evaluate communication and accuracy, provide coaching, ensure HIPAA adherence, and prepare QA reports to drive process improvements.