Production Support (AWS support) +Java springboot+SQL

Infosys; Hyderabad City Taluka; On-site; PKR 2,200,000 - 3,800,000; Full time

Job summary

Infosys in Hyderabad is seeking an experienced production support professional to lead L2/L3 incident resolution across enterprise applications. You will troubleshoot AWS-based deployments, refine observability, and ensure production readiness with robust RCA/CAPA processes.

The role requires hands-on Java Spring Boot and SQL expertise, strong incident management, and collaboration with development teams to implement durable fixes.

Qualifications

• Bachelor's or Master's degree in Engineering/Computer Applications or equivalent.
• 10-15 years of experience in production/application support for enterprise systems.
• Hands-on experience with AWS-based environments and related operations.
• Strong Java Spring Boot troubleshooting in production environments.
• Strong SQL skills to optimize queries and resolve data issues.
• Experience handling incidents, RCA documentation, and SLA-driven processes.
• Knowledge of authorization concepts and access issue troubleshooting.

Responsibilities

• Lead L2/L3 production support for business-critical applications.
• Triage, troubleshoot, and resolve incidents within defined SLAs.
• Perform RCA and drive CAPA for recurring issues.
• Coordinate major incident bridges and communicate status updates.
• Monitor AWS workloads, improve observability, and reduce noise.
• Support deployments with production readiness and rollback plans.
• Diagnose issues in Java Spring Boot services and optimize SQL queries.
• Collaborate with development teams to implement permanent fixes.

Skills

AWS

Java Spring Boot

SQL

Incident management

Root cause analysis

Access control troubleshooting

Production support

Education

Engineering/Computer Applications degree

Tools

MS SQL Server

AWS Systems Manager

Spring Boot

Job description

Roles and Responsibilities

Key Responsibilities:

Production Support & Incident Management

• - Lead L2/L3 production support for business-critical applications, ensuring high availability and minimal downtime.
• - Triage, troubleshoot, and resolve incidents across application, database, and AWS infrastructure layers within defined SLAs.
• - Perform deep root-cause analysis (RCA) for recurring issues and drive corrective and preventive actions (CAPA).
• - Coordinate major incident bridges, communicate status updates, and ensure timely stakeholder alignment during outages.

AWS Support & Operational Excellence

• - Monitor and support workloads on AWS, ensuring reliability, scalability, and cost-aware operations.
• - Improve observability by tuning alerts, dashboards, and log/metric signals to reduce noise and detect issues early.
• - Support deployments and release activities, ensuring production readiness, rollback plans, and post-release validation.

Java Spring Boot & SQL Troubleshooting

• - Diagnose application issues in Java Spring Boot services, including performance bottlenecks, thread/heap concerns, and API failures.
• - Analyze SQL queries, execution plans, and database behavior to resolve latency, deadlocks, and data consistency issues.
• - Collaborate with development teams to implement permanent fixes, improve code resiliency, and reduce incident recurrence.

Authorization & Access Controls

• - Support and troubleshoot authorization-related issues, ensuring secure and compliant access patterns across services.
• - Partner with security and engineering teams to validate access changes and reduce risk in production environments.

Minimum Qualifications:

• - Bachelor's or Master's degree in Engineering/Computer Applications (BTECH, BCA, MCA, MTECH) or equivalent practical experience.
• - 10-15 years of experience in production support / application support for enterprise systems.
• - Strong hands-on experience supporting AWS-based environments and resolving cloud operational issues.
• - Strong Java Spring Boot troubleshooting experience in production environments.
• - Strong SQL skills with proven ability to investigate data issues and optimize queries for performance.
• - Experience handling incidents, RCA documentation, and working within SLA-driven support processes.
• - Working knowledge of authorization concepts and troubleshooting access/permission issues in applications.

Technical Requirements

Skills

• Foundational->Maintenance and Production Support process->PLM Production Support process
• Technology->Cloud Security->AWS - Infrastructure Security->AWS Systems Manager
• Technology->Database Administration->MS SQL Server->SQL Server

Skills

• Technology->Java->Springboot
• Foundational->Maintenance and Production Support process->PLM Production Support process
• Technology->Cloud Security->AWS - Infrastructure Security->AWS Systems Manager
• Technology->Database Administration->MS SQL Server->SQL Server