Principal Client Success Consultant

United Knowledge Education Consultants; Gilgit Division; On-site; PKR 1,800,000 - 3,000,000; Full time

Job summary

United Knowledge Education Consultants seeks a seasoned Learning & Development professional to drive corporate office and hotel operations training initiatives, design and implement programs, and optimize the LMS. You will oversee content development, needs assessments, and collaboration with SMEs and external vendors to align with business goals.

The role requires 5+ years in L&D, strong communication, project management, and tech proficiency; you will manage onboarding, performance

Qualifications

• Bachelor's degree in Hotel Management, HR, or Business Administration.
• 5+ years in Learning & Development or related field.
• Proficiency with LMS, MS Office and related technologies.

Responsibilities

• Lead development and execution of learning programs for corporate offices and hotels.
• Conduct needs assessments to align training with business goals and employee development.
• Manage online learning portal, drive learning paths, and coordinate stakeholder communications.

Skills

Business acumen

Innovation orientation

Cultural sensitivity

Stakeholder management

Project management

Analytical thinking

Talent development focus

Ethical judgment

Results orientation

Agility and flexibility

Education

Bachelor's degree in Hotel Management

Tools

LMS

MS Office

Job description

Job Summary

Drive the learning and development initiatives for corporate office and hotel operations including implementing and evaluating training programs that align with the strategic objectives and enhance employee performance.

Essential Job Tasks

• Drive the learning and development initiatives for Corporate office and Hotels
• Assist in conducting needs assessment to identify training requirements across the organization This is to ensure that at the learning programs offered are aligned with business goals as well as employee development needs
• Manage the Online learning portal in a manner to ensure maximum use of the same. This will include driving of assigned learning paths through weekly updates to concerned stakeholders, promotion & execution of engagement activities, etc
• Maintain MIS of all corporate programs (LMS updates) , Minutes of Review Meetings , Creating dashboards as required
• Assist in co ordination of Corporate programs as required
• Assist in Cadre Programs: SEDP and MMT (Scheduling monthly engagements, blocking calendars, session posters, organising catch up calls, monitoring & review of appraisals and Learning notes, etc)
• Assist in New ERP implementation & maintenance post implementation
• Develop content including training presentations, assessments, Quizzes, etc
• Assist in onboarding of new L&D colleagues ( New Process )

Areas of Responsibility

• Program Development & Execution: Overseeing the implementation, and monitoring of learning programs aimed at enhancing employee capabilities and performance.
• OnLine Learning: Creating learning paths , co ordinating with hotels for assigning, tracking and completion of the assigned learning paths on all on line learning platforms
• Employee Onboarding: Support on boarding of new colleagues in the L&D function at hotels
• Develop & design content for Employee induction and onboarding at hotels
• Collaboration with SMEs: Partner with subject matter experts (SMEs) and external vendors to develop customized learning solutions
• Evaluation & Feedback: Measure & Evaluate Effectiveness of training programs and make necessary improvements based on participant feedback and learning outcomes
• Learning Management System: Manage LMS ensuring that it supports the learning needs of the organisation
• Update LMS with relevant & engaging content
• Maintain and provide MIS /Reports

Additional Information

• Business Acumen
• Innovation Orientation
• Cultural Sensitivity and Global Mindset
• Stakeholder Management
• Project Management
• Analytical Thinking
• Talent Development Focus
• Ethical Judgment
• Results-Oriented
• Agility and Flexibility

Required Qualifications

Bachelors degree in Hotel Management /Human Resources/Business Administration

Work Experience

• 5+ years of experience in Learning & Development
• Good communication & interpersonal skills.
• Proficiency in using LMS, MS Office and other relevant technologies
• Ability to work independently and as part of a team
• Good planning, project management & time management skills.

Languages Needed in Position

• English

Key Interfaces- External

• External Learning & Development Consultants
• Learning Technology Vendors / E-learning Platforms
• Professional Associations (e.g. SHRM)
• Third-Party Training Providers

Key Interfaces- Internal

• Associate Vice President - Learning & Development
• Vice President - Sustainability and Learning & Development
• HR Leadership Team
• Business Unit Heads / Functional Leaders
• Managers and Line Leaders
• Employees (across all levels)
• Learning & Development Team
• IT and Digital Transformation Teams

Behavioural Competencies

• Process Excellence
• Result Orientation
• Collaborative Engagement
• Change Championship
• Growth Mindset
• Talent Enrichment
• Guest Centricity
• Personal Effectiveness

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.