Executive SDS

Wateen Telecom Limited; Balochistan; On-site; PKR 600,000 - 900,000; Full time

Job summary

A leading telecommunications company in Pakistan is seeking a resource to oversee projects and operational activities. This role involves supporting field teams with deployments and complaint handling to adhere to KPIs. The ideal candidate will have a Bachelor’s in Electronics or Telecommunications and 2-4 years of experience in telecom networks. Strong management, communication, and analytical skills are essential. Interested candidates should email their CV to recruitment, mentioning the position in the subject line.

Responsibilities

• Assign complaints to Field Operations teams and ensure timely closure.
• Mobilize teams for optimal workload management.
• Provide backend support for approvals and execution.
• Coordinate with technical departments for assistance.
• Maintain records, conduct data analysis, and provide reports.
• Foster effective communication with stakeholders.

Skills

Deployment and Operations & Maintenance (O&M) of customer end equipment (CPE)

Effective management skills for Field Teams

Inventory and Petty Cash Management

Communication and Negotiation Skills

Complaints Analysis and Reporting using MS-Office

Analytical and technical knowledge in relevant field

Education

Bachelor’s degree (BS/BE) in Electronics or Telecommunications

2-4 years of experience in a similar capacity

Robust expertise in Telecom Networks (Fiber Optic, Ethernet, DVB-RCS, Wireless)

Job description

Wateen is Pakistan’s leading information and communications technology company with a diverse portfolio of customers across industries. A pioneer in the telecommunications industry, Wateen is proud to have laid the foundation of Pakistan’s internet connectivity with the fastest-growing fiber-optic network.

Wateen is credited with transforming the landscape of communications technology in Pakistan through our efforts to revolutionize businesses with cutting‑edge technology. With the country’s largest team of highly experienced certified resources, our subject matter experts ensure end‑to‑end support uniquely optimized for businesses and enterprises across various verticals.

Position Summary

The resource is accountable for overseeing projects and operational activities within their jurisdiction. They will support Field Teams in deployments, complaint handling, follow-ups, and timely closures to ensure adherence to KPIs/SLAs.

Key Responsibilities

• Assign complaints to Field Operations (FOPs) teams, ensuring timely closure of tasks to meet KPIs.
• Mobilize teams effectively for optimal workload management.
• Provide backend support to Field teams for PAR Approvals and Execution.
• Coordinate with internal technical departments for technical assistance in addressing complaints and completing project activities.
• Maintain record keeping, conduct data analysis, and provide periodic reports to line management.
• Foster smooth and effective communication with internal and external stakeholders.

Required Skills

• Proficient in the deployment and Operations & Maintenance (O&M) of customer end equipment (CPE).
• Demonstrates effective management skills for Field Teams.
• Competent in Inventory and Petty Cash Management.
• Exhibits strong Communication and Negotiation Skills.
• Complaints Analysis and Reporting, using MS-Office.
• Should have good analytical and technical knowledge of the relevant field.

Education & Experience

• Bachelor’s degree (BS/BE) in Electronics or Telecommunications .
• Minimum 2-4 yearsofexperience is required in a similar capacity.
• Possessrobust expertise in Telecom Networks, encompassing Fiber Optic, Ethernet, DVB-RCS, and Wireless technologies.

If you are interested in joining our dynamic team, email your CV at [e-mail] Don’t forget to mention the position in the subject line. We can’t wait to explore the possibilities with you!