Policy Servicing Specialist — Lahore

State life insurance corporation of Pakistan; Lahore; On-site; PKR 446,000 - 781,000; Full time

Job summary

State Life Insurance Corporation of Pakistan in Lahore is seeking a Customer Service Representative to assist policyholders with service requests, explain policy information, and maintain accurate records with a courteous, professional approach.

The role emphasizes strong communication, attention to detail, and the ability to work with internal teams to resolve issues while ensuring confidentiality of sensitive information. Proficiency in Urdu is essential with English as an advantage.

Qualifications

• Clear verbal and written communication, courteous and customer-focused.
• Ability to listen carefully, understand customer concerns, and explain procedures.
• Strong attention to detail when reviewing forms and policyholder information.
• Basic computer skills including email, word processing, spreadsheets, and data entry.
• Organizational skills to manage service requests, maintain records, and follow up on outstanding matters.
• Professional handling of confidential customer and insurance information.
• Ability to work collaboratively with internal teams and follow established policies and service processes.
• Fluency in Urdu; working knowledge of English is an advantage.
• At least an intermediate-level education; relevant customer service, insurance, or office administration experience may also be considered.

Responsibilities

• Respond to policyholder inquiries and provide clear, courteous assistance on policy servicing matters.
• Help customers understand policy procedures, documentation requirements, and available service channels.
• Review and process routine customer requests, ensuring forms and supporting documents are complete.
• Maintain accurate customer records and follow confidentiality and data-handling practices.
• Coordinate with internal teams to resolve service issues and follow up on pending requests.
• Contribute to a positive customer experience while complying with company procedures and applicable insurance requirements.

Skills

Communication skills

Active listening

Attention to detail

Computer literacy

Organizational skills

Confidentiality

Team collaboration

Urdu fluency

Education

Intermediate education

Job description

State Life Insurance Corporation of Pakistan in Lahore is seeking a Customer Service Representative to assist policyholders with service requests, explain policy information, and maintain accurate records with a courteous, professional approach.

The role emphasizes strong communication, attention to detail, and the ability to work with internal teams to resolve issues while ensuring confidentiality of sensitive information. Proficiency in Urdu is essential with English as an advantage.