Online consultant

Abroad Work; Punjab; On-site; PKR 4,221,863 - 5,711,933; Full time

Benefits offered by this job

Visa sponsorship

Career growth opportunities

Job summary

Abroad Work in Faisalabad is seeking a highly motivated Online Consultant to join our team. You will respond to inquiries, assist customers with online orders and payments, and maintain a professional attitude at all times.

Strong English communication, problem solving, and the ability to work independently or as part of a team are essential. This role is based in Faisalabad and offers exposure to online sales channels.

Qualifications

• High school diploma or equivalent; bachelor's degree preferred.
• Experience in customer service or sales is a plus.
• Excellent communication skills in English, written and verbal.
• Familiarity with online platforms and social media is preferred.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently as well as part of a team.

Responsibilities

• Respond to online inquiries with accurate product information.
• Assist customers with online orders, payments, and account management.
• Maintain a positive, professional attitude toward customers.
• Identify and resolve complaints promptly.
• Promote promotions through online channels.
• Stay updated on product knowledge and policies.
• Collaborate with team to improve customer satisfaction and sales.

Skills

English communication

Customer service

Sales

Online platforms

Teamwork

Education

High school diploma

Bachelor's degree preferred

Job description

We are seeking a highly motivated and skilled Online Consultant to join our team in Faisalabad.

Responsibilities

• Responding to online inquiries and providing accurate information about our products or services.
• Assisting customers with their online orders, payments, and account management.
• Maintaining a positive and professional attitude towards customers at all times.
• Identifying and resolving customer complaints or issues in a timely manner.
• Promoting special offers or promotions to customers through online platforms.
• Keeping updated on product knowledge, company policies, and industry trends.
• Collaborating with other team members to improve customer satisfaction and sales performance.

Requirements

• High school diploma or equivalent; bachelor's degree in business or related field is preferred.
• Proven experience in customer service or sales is a plus but not required.
• Excellent communication skills in English, written and verbal.
• Familiarity with online platforms and social media is preferred.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently as well as part of a team.

Benefits

• Competitive salary of $1,600.
• Visa sponsorship for non-nationals if required.
• Opportunities for career growth within the company.