People Operations & Learning Specialist

SeeBiz; Pakistan; On-site; PKR 1,500,000 - 2,600,000; Full time

Job summary

QALAM in Pakistan is seeking a People Operations & Learning Specialist to manage the complete learning ecosystem, maintain training records, coordinate batches, support HR processes, manage trainers and participants, and develop scalable systems for growth.

The role favors experience with NGOs/NPOs or educational organizations, strong organizational and documentation skills, and the ability to drive improvements across learning operations and donor reporting.

Qualifications

• Bachelor’s degree in HR, Business Admin, Education, Social Sciences, or related field.
• 2–4 years of relevant experience in HR, Learning & Development, Training Coordination, or NGO/NPO operations.
• Experience with NGOs, educational institutes, or training organizations preferred.

Responsibilities

• Manage the complete learning ecosystem, maintain training records and batches.
• Coordinate with trainers, manage participants, and ensure proper documentation.
• Prepare monthly and quarterly learning reports for management.
• Support recruitment, onboarding, and employee documentation.
• Develop systems and processes for efficient program management.
• Coordinate with NGO partners, schools, and donors for compliance and reporting.

Skills

Organizational skills

Documentation skills

Communication skills

Interpersonal skills

HR practices

Learning & Development

Multi-program management

Data management

Attention to detail

Education

Bachelor’s degree in Human Resources, Business Administration, Education, Social Sciences, or a related field

Tools

Microsoft Excel

Google Sheets

Microsoft Office

Google Workspace

Job description

QALAM is a youth-focused initiative committed to empowering children and young people through impactful training, learning, and development programs. As we grow towards becoming a registered Non-Profit Organization (NPO), we are looking for a passionate and organized professional to help build strong HR and learning systems while ensuring the smooth execution and documentation of all training activities.

Position Summary

The People Operations & Learning Specialist will be responsible for managing the complete learning ecosystem of QALAM. This includes maintaining training records, coordinating batches, supporting recruitment and HR processes, managing trainers and participants, and developing systems that enable organizational growth. Experience working with NGOs, NPOs, or educational/training organizations will be highly preferred.

Key Responsibilities

Learning & Training Management

• Maintain complete records of all training programs and batches.
• Track training schedules, start and end dates, attendance, and participant progress.
• Maintain accurate headcount and participant databases for every batch.
• Coordinate with trainers before, during, and after training sessions.
• Ensure all training materials, reports, and evaluations are properly documented.
• Prepare monthly and quarterly learning reports for management.

HR & People Management

• Support recruitment, onboarding, and employee documentation.
• Maintain employee records and HR files.
• Assist in developing HR policies and SOPs.
• Coordinate performance reviews and employee development plans.
• Support volunteer and intern management where required.

Operations & Organizational Growth

• Develop systems and processes for efficient program management.
• Ensure accurate documentation for donors, partners, and future NPO compliance.
• Coordinate with NGO partners, schools, and stakeholders when required.
• Maintain training calendars and organizational databases.
• Identify opportunities to improve learning quality and organizational effectiveness.

Required Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Education, Social Sciences, or a related field.
• 2–4 years of relevant experience in HR, Learning & Development, Training Coordination, or NGO/NPO operations.
• Experience working with NGOs, educational institutes, or training organizations will be preferred.

Required Skills

• Strong organizational and documentation skills.
• Excellent communication and interpersonal skills.
• Knowledge of HR practices and Learning & Development processes.
• Ability to manage multiple training programs simultaneously.
• Proficiency in Microsoft Excel, Google Sheets, Microsoft Office, and Google Workspace.
• Strong reporting and data management skills.
• Problem-solving mindset with attention to detail.

Preferred Attributes

• Experience with youth development or education programs.
• Familiarity with NGO reporting and project management.
• Ability to work independently and take ownership of responsibilities.
• Passion for education, social impact, and community development.

Reporting To

Founder / Program Director

Employment Type

Full-Time

Success Indicators

• All training records are updated and accurate.
• Every batch is tracked from planning to completion.
• HR documentation is complete and organized.
• Training reports are submitted on time.
• Efficient coordination with trainers, participants, and stakeholders.
• Continuous improvement in learning operations and organizational systems.

Location

Pakistan: Office 1313, 1317 High Q Tower, Jail Rd, Gulberg V, LHR.

United States: 12508 Center St., South Gate, CA 90280, USA.