Paysys Labs Hiring: Customer Support Engineer (Level II)

Paysys Labs; Karachi Division; On-site; PKR 670,000 - 1,339,000; Full time

Job summary

Paysys Labs in Karachi is seeking a motivated Customer Support Engineer (Level II) to join our on-site team. The role focuses on L2 production support for core banking applications, handling issue resolution within SLAs, and coordinating with development teams and clients.

The ideal candidate has 1-2 years in application or production support, solid Oracle SQL and Linux skills, and a basic grasp of Docker, Kubernetes, or Rancher.

Qualifications

• 1-2 years of relevant experience in application or production support.
• Strong knowledge of Oracle SQL and Linux commands.
• Basic understanding of Docker, Kubernetes, or Rancher.
• Knowledge of Python or shell scripting is a plus.
• Banking or financial services experience will be preferred.
• Strong troubleshooting, communication, and client coordination skills.

Responsibilities

• Provide L2 production support for core banking applications and resolve issues within SLAs.
• Write and execute basic Oracle SQL queries.
• Monitor application services using Rancher/Kubernetes.
• Perform Linux troubleshooting, log monitoring, and file transfers.
• Coordinate deployments and releases with development teams and clients.
• Prepare transaction, uptime, and SLA reports.

Skills

L2 Production Support

Oracle SQL

Linux

Python

Shell scripting

Client coordination

Troubleshooting

Banking domain knowledge

Kubernetes

Tools

Kubernetes

Docker

Rancher

Job description

Paysys Labs is hiring for Customer Support Engineer (Level II) in Karachi | On-Site, Pakistan.

WE'RE HIRING - Customer Support Engineer (Level II)

• Experience: 1-2 Years
• Open Positions: 2

Paysys Labs is looking for motivated Customer Support Engineers (Level II) to join our team. The ideal candidates should have hands-on experience in application production support, SQL, Linux, and basic Kubernetes operations.

Key Responsibilities:

• Provide L2 production support for core banking applications and resolve issues within SLAs.
• Write and execute basic Oracle SQL queries.
• Monitor application services using Rancher/Kubernetes.
• Perform Linux troubleshooting, log monitoring, and file transfers.
• Coordinate deployments and releases with development teams and clients.
• Prepare transaction, uptime, and SLA reports.

Key Requirements:

• 1-2 years of relevant experience in application or production support.
• Good knowledge of Oracle SQL and Linux commands.
• Basic understanding of Docker, Kubernetes, or Rancher.
• Knowledge of Python or shell scripting is a plus.
• Banking or financial services experience will be preferred.
• Strong troubleshooting, communication, and client coordination skills.