Patient Support & Scheduling Specialist

ClearPath Institute; Lahore; On-site; PKR 469,000 - 781,000; Full time

Job summary

ClearPath Institute in Lahore is seeking a Customer Service Representative to handle inbound calls, manage appointments, and update CRM records. The role requires handling high-volume calls, routing to clinics, and maintaining data hygiene in the CRM.

The position is full-time, on-site in Lahore, with expectations to meet daily KPIs for call handling, appointment conversions, and CRM updates.

Qualifications

• Excellent verbal communication and a polite phone manner.
• D

Responsibilities

• Answer inbound calls promptly using scripts; identify caller intent and resolve or route accordingly.

Skills

Verbal communication

CRM systems

GHL experience

Multitasking

MS Office

Calm under pressure

Team coordination

Tools

High-level CRM

CRM software

MS Office

Job description

ClearPath Institute in Lahore is seeking a Customer Service Representative to handle inbound calls, manage appointments, and update CRM records. The role requires handling high-volume calls, routing to clinics, and maintaining data hygiene in the CRM.

The position is full-time, on-site in Lahore, with expectations to meet daily KPIs for call handling, appointment conversions, and CRM updates.