Billing & Collections Support Specialist

Smart Collection; Lahore; On-site; PKR 334,800 - 558,000; Full time

Benefits offered by this job

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Job summary

Smart Collection is seeking a Customer Service Representative in Lahore who will manage inbound and outbound communications regarding billing inquiries and payments. This role values professionalism and clear communication while ensuring high customer satisfaction and accuracy in billing management.

The ideal candidate should have 2+ years of experience in customer service or collections and strong problem-solving skills. The position offers opportunities for advancement based on performance metrics.

Qualifications

• 2+ years of customer service or collections experience preferred.
• Familiarity with CRM or billing systems; ability to accurately post payments.
• Ability to follow scripts and adhere to compliance policies.

Responsibilities

• Handle inbound and outbound customer communications to address billing inquiries.
• Investigate and resolve billing discrepancies with billing and technical teams.
• Maintain accurate customer account notes and update information in the CRM.

Skills

Professional verbal and written communication in English

Customer service or collections experience

Problem-solving skills

Attention to detail

Time management and organizational skills

Tools

MS Office (Excel, Word)

CRM or billing systems

Job description

Smart Collection is seeking a Customer Service Representative in Lahore who will manage inbound and outbound communications regarding billing inquiries and payments. This role values professionalism and clear communication while ensuring high customer satisfaction and accuracy in billing management.

The ideal candidate should have 2+ years of experience in customer service or collections and strong problem-solving skills. The position offers opportunities for advancement based on performance metrics.