AI-Driven Product Operations Manager

Careem; Karachi Division; Híbrido; PKR 3.000.000 - 5.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work 30 days/year

Healthcare benefits

Unlimited vacation

Descripción de la vacante

Careem is seeking a strategic Product Operations Manager to optimize the Quik in-app shopping experience. You will bridge Product, Engineering, and Commercial teams, driving engagement, conversions, and operational excellence while leading a team of Product Operations specialists.

You will own testing, rollout readiness, and post-launch performance, developing scalable processes and AI-powered improvements to boost productivity and customer satisfaction in a fast-paced region.

Formación

• 5+ years in Product Operations, E-commerce, Growth, or related roles
• 1–2+ years of people management experience
• Experience partnering with Product and Engineering on feature development
• Strong analytical and problem-solving capabilities (funnel analysis, conversion optimization, A/B testing)
• SQL proficiency and experience with BI tools and project management tools
• Hands-on AI/automation experience or interest to improve processes
• Excellent communication and cross-functional collaboration skills
• Bachelor's degree in Business, Engineering, CS, or related field preferred

Responsabilidades

• Drive In-App Performance & Optimization: own and optimize engagement and conversion metrics
• Analyze customer behavior and user funnel to identify opportunities
• Lead data-driven testing, experimentation, and rollouts
• Partner with Product on Roadmap & Feature Launches and translate business needs into product requirements
• Own testing, launch readiness, rollout execution, and post-launch monitoring
• Establish feedback loops to identify product gaps and improve customer experience
• Lead Operational Excellence & Process Improvement: streamline workflows, automate tasks
• Develop scalable processes, QA frameworks, and standards
• Resolve bottlenecks and improve internal tools
• Champion AI & Innovation: adopt AI to enhance productivity and analytics
• Foster a culture of experimentation and continuous improvement
• Lead Team & Cross-Functional Execution: manage and mentor the Product Operations team
• Oversee day-to-day execution and ensure timely delivery
• Collaborate with Product, Engineering, Data, and Commercial teams
• Communicate performance insights and priorities to stakeholders and leadership

Conocimientos

SQL proficiency

BI tools

Project management

Analytics & funnel analysis

A/B testing & experimentation

AI & automation literacy

Stakeholder management

Educación

Bachelor's degree in Business, Engineering, Computer Science, or related field

Herramientas

Jira

Tableau

Power BI

Looker

Descripción del empleo

Careem is seeking a strategic Product Operations Manager to optimize the Quik in-app shopping experience. You will bridge Product, Engineering, and Commercial teams, driving engagement, conversions, and operational excellence while leading a team of Product Operations specialists.

You will own testing, rollout readiness, and post-launch performance, developing scalable processes and AI-powered improvements to boost productivity and customer satisfaction in a fast-paced region.