Product Manager - Ride-Hailing Passenger App

Jeeny; Lahore; On-site; PKR 3,000,000 - 5,400,000; Full time

Benefits offered by this job

Health Coverage

Fuel allowance

Internet stipend

Learning & Development budget

International exposure

Job summary

Jeeny is seeking a Product Manager – Passenger Experience to own the end-to-end passenger journey on Android and iOS from Lahore. You will optimize the booking funnel, manage in-app payments, pricing transparency, and rider support UX while leveraging agentic AI tools to accelerate research and validation.

You will drive discovery, ensure rigorous analytics, and shape GTM messaging across markets in the Gulf region.

Qualifications

• 3–5 years of overall Product Management experience, including 2+ years owning a consumer-facing/mobile app.
• Demonstrated track record of leading user research and delivering engineering-ready PRDs.
• Deep capability defining conversion funnels, event tracking taxonomies, and independent metrics analysis.
• Clear understanding of unit economics, subscriptions, referrals, and financial impact of decisions.
• Experience with multi-step AI workflows to accelerate research, data synthesis, and PRD creation.
• Strong mobile UX literacy across constraints like connectivity, RTL layouts, and high-stress usage.
• Excellent written English with cross-functional alignment experience.

Responsibilities

• Own the passenger booking funnel end-to-end across Android and iOS.
• Oversee in-app payments, wallet, pricing, promo codes, and self-service issue resolution.
• Design and improve Trust, Ratings & Support UX within the app.
• Monitor app quality and performance metrics, including crashes and ANRs.
• Define core event tracking and data verification before and after releases.
• Lead GTM messaging and track post-launch adoption and ROI.

Skills

PM experience

PRD delivery

Data funnel analytics

Commercial acumen

Agentic AI experience

Mobile UX literacy

Written English communication

Tools

Snowflake

CleverTap

Job description

As Product Manager – Passenger Experience, you will take complete ownership of the passenger side of Jeeny across Android and iOS platforms. In a fast-moving ride-hailing market where passengers often check competing apps under time pressure, every screen between "I need a ride" and "a car is coming" requires speed, trust, and precision. Working from our Lahore team, you will own the end-to-end booking funnel, in-app payments, pricing transparency, ratings/support UX, and analytics instrumentation. Furthermore, you will leverage agentic AI tools within your daily product workflows (from research synthesis to automated data cross-checks) and evaluate where AI genuinely enhances the passenger ride journey.

Key Responsibilities

Core Product Ownership & Six Focus Areas

• Booking Funnel Optimization: Own the core journey—app launch, pricing previews, pickup/destination selection, ride requests, driver matching, and boarding UX. Address edge cases like driver cancellations or offer expirations seamlessly.
• Payments, Wallet & Pricing: Manage digital payments, saved cards, wallet top-ups, promo code redemption, cashback mechanisms, and subscription models. Define fee clarity and self-service overcharge resolution paths.
• Trust, Ratings & Support UX: Design driver rating flows, cancellation reason taxonomy, in-app help centers, and feedback loops that turn poor rides into resolved issues.
• App Quality & Performance: Monitor crash rates, Application Not Responding (ANRs) events, and App Store/Google Play reviews weekly, prioritizing quality stability against new feature delivery.
• Tracking, Analytics & Verification: Specify core database schemas and event tracking tags for Android and iOS before release, verifying event triggers firsthand before and after every launch.
• Commercial Impact & Go-To-Market (GTM): Shape GTM messaging (English/Arabic) alongside Marketing, track post-launch adoption rates, build ROI/commercial cases for promo budgets, and take accountability for passenger metrics.

Product Discovery & Agentic AI Workflow

• Continuous Discovery: Spend a third of your time studying passenger behavior—reading Arabic app store reviews, listening to support call recordings, analyzing visual product session replays, and authoring concise discovery notes before coding starts.
• Competitive Intelligence: Maintain an active understanding of global ride-hailing UX (price transparency, subscriptions, cancellation logic), translating foreign best practices into localized Gulf market solutions.
• Agentic AI Execution: Direct multi-step AI agents to execute data extraction, PRD drafting, and competitor research. Maintain rigorous verification checks over all AI-generated metrics, joins, and event names before finalizing documentation.

Requirements

Product Management & Technical Depth

• Experience Track: 3 to 5 years of overall Product Management experience, including 2+ years explicitly owning a consumer-facing or marketplace mobile app (Android/iOS).
• Product Discovery & PRD Delivery: Demonstrated track record of leading user research and authoring detailed, engineering-ready Product Requirement Documents (PRDs).
• Data & Funnel Analytics: Deep capability defining conversion funnels, event tracking taxonomies, and conducting independent metrics analysis.
• Commercial Acumen: Clear understanding of unit economics, subscription mechanics, referral loops, and the financial impact of product decisions.
• Practical Agentic AI Experience: Experience using multi-step AI workflows to accelerate research, data synthesis, and PRD creation, combined with strict attention to detail in verifying AI outputs.
• Real-World Mobile UX Literacy: Strong grasp of mobile constraints—including connectivity drops, right-to-left UI patterns, driver/rider latency, and high-stress usage environments.
• Communication: Excellent written English skills with a track record of cross-functional alignment across Engineering, Design, Marketing, and Operations.

Preferred Qualifications

• Experience in consumer mobility, ride-hailing, food delivery, logistics, fintech, or loyalty platforms.
• Experience shipping mobile applications for Saudi Arabia or the broader Gulf region (including Arabic localization and right-to-left layout constraints).
• Experience directing AI agents directly against data platforms (e.g., Snowflake, CleverTap) or working in BDD/spec-driven development setups.
• Spoken or written fluency in Arabic.

First 90-Day Milestones

• Month 1 (Onboarding & Pipeline Execution): Master the Passenger App architecture, connect with KSA operations and support leads, and ship one targeted product fix through the full development lifecycle.
• Month 2 (Discovery to Release): Conduct independent discovery on a key passenger friction point, author the PRD, and lead technical execution through design and engineering sprints to deployment.
• Month 3 (Metric Ownership & GTM): Take ownership of a core passenger adoption metric, author the cross-functional launch plan with Marketing, and present performance drivers to leadership.

Total Rewards & Benefits

• Market-Competitive Compensation: Base salary aligned with market standards for senior consumer tech product managers.
• Health Coverage: Full health insurance including comprehensive Outpatient (OPD) coverage for employees and dependents.
• Allowances: Monthly fuel allowance, monthly internet support stipend, and a dedicated annual Learning & Development budget for certifications and training.
• International Exposure: Direct cross-border collaboration across teams in Saudi Arabia, Jordan, Pakistan, and the UAE.