Customer Sales Representative

Homeward Partners; Lahore; Presencial; PKR 446 000 - 781 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Incentive Bonus

Leaves

Provident Fund

Resumo da oferta

Homeward Partners in Lahore is hiring a Customer Service Representative to support homeowners and prospective sellers through the sale process. You will respond to inquiries by phone and online, explain the as-is buying process and cash offers, and record details in our CRM for accurate tracking.

The role emphasizes polite, professional communication, proper documentation, and timely follow-ups with the transaction team and title companies.

Qualificações

• Strong spoken and written communication with a courteous style.
• Experience handling inquiries and resolving routine concerns professionally.
• Ability to ask relevant questions and capture accurate details.
• Organized follow-up habits and careful record keeping in a CRM.
• Comfort using computers, email, spreadsheets, and digital tools.
• Sound judgment when handling sensitive information.
• Ability to manage multiple conversations and meet response times.
• Interest in real estate transactions and cash-offer processes.

Responsabilidades

• Respond to customer inquiries by phone and digital channels.
• Explain the as-is home-buying process, cash offers, and closing options.
• Record customer and property details accurately in the company system.
• Qualify inquiries and route to acquisition or transaction teams.
• Coordinate follow-ups and inform customers about progress with title companies.
• Resolve routine concerns and maintain complete interaction records.
• Meet service-quality and response-time expectations while protecting information.

Conhecimentos

Communication skills

Customer service

CRM proficiency

Organized follow-ups

Tech savvy

Discretion

Multitasking

Real estate knowledge

Ferramentas

CRM

Descrição da oferta de emprego

Job Description

About the company Homeward Partners is a real estate investment firm that buys homes as-is for cash, with a focus on a quick, transparent process and no seller fees. We are seeking a Customer Service Representative based in Lahore to support homeowners and prospective sellers as they explore a sale and move through the transaction process.

Responsibilities

• Respond to customer inquiries by phone and digital channels with a courteous, professional approach.
• Explain the as-is home-buying process, cash offers, closing costs, and available closing-date options using approved information.
• Gather and accurately record customer details, property information, questions, and next steps in the company’s systems.
• Qualify inquiries and route relevant information to the appropriate acquisition or transaction team members.
• Coordinate follow-ups and help customers understand progress through the closing process, including coordination with reputable title companies.
• Resolve routine concerns, escape complex issues promptly, and maintain complete, accurate interaction records.
• Meet service quality and response-time expectations while protecting customer information.

This is an on-site customer support position in Lahore.

Job Specification

• Strong spoken and written communication, with a clear, courteous style and active listening skills.
• Customer service experience handling inquiries, explaining processes, and resolving routine concerns professionally.
• Ability to ask relevant questions, capture accurate details, and identify the appropriate next step for each customer.
• Organized follow-up habits and careful record keeping in a CRM, management tool, or similar system.
• Comfort using computers, email, spreadsheets, and digital communication tools; willingness to learn company systems.
• Sound judgment when handling sensitive customer and property information, with discretion and professionalism.
• Ability to manage multiple conversations, prioritize requests, and meet response-time and service-quality expectations.
• Interest in real estate transactions and ability to learn the basics of as-is purchases, cash offers, and closing coordination.
• Collaborative approach, reliability, patience, and a practical, solutions-focused attitude.

Job Rewards and Benefits

• Incentive Bonus
• Leaves
• Provident Fund