Call Center Representative / Calling Agent

Mirenix; Lahore; On-site; PKR 167,000 - 279,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Training and guidance

Career growth opportunities

Friendly working environment

Job summary

Mirenix in Lahore is seeking a confident outbound calling agent to join our team. You will reach out to potential customers, present products, and address basic inquiries with clarity and professionalism.

Ideal candidates have strong English communication and customer service skills, with experience in outbound calling and lead generation. You will meet daily/weekly call targets and receive training and clear guidance in a friendly, growth-focused environment.

Qualifications

• Excellent verbal and English communication skills.
• Customer service experience is beneficial.
• Outbound calling and lead generation experience.
• Cold calling experience is a plus.
• Basic computer knowledge is required.
• Professional and confident call handling.

Responsibilities

• Make outbound calls to potential and existing customers.
• Communicate professionally and clearly with customers.
• Explain products or services and answer basic questions.
• Follow up with leads and maintain regular communication.
• Identify customer needs and provide relevant information.
• Maintain accurate records of calls, leads, and follow-ups.
• Meet daily and weekly calling and performance targets.
• Report customer feedback and important updates to the team.

Skills

Outbound calling

Lead generation

Customer service

Verbal communication

English proficiency

Basic computer skills

Call handling

Job description

Job Description

We are looking for a confident, motivated, and professional Outbound Calling Agent to join our team. The ideal candidate should have strong communication skills and be comfortable speaking with potential customers over the phone.

Responsibilities

• Make outbound calls to potential and existing customers.
• Communicate professionally and clearly with customers.
• Explain products or services and answer basic questions.
• Follow up with leads and maintain regular communication.
• Identify customer needs and provide relevant information.
• Maintain accurate records of calls, leads, and follow-ups.
• Meet daily and weekly calling and performance targets.
• Report customer feedback and important updates to the team.

What We Offer

• Competitive salary of 15,000–25,000 PKR.
• Performance-based incentives.
• Professional and friendly working environment.
• Training and guidance.
• Opportunities for growth and career development.

Job Specification

• Excellent verbal and English communication skills
• Customer service
• Outbound calling
• Lead generation
• Cold calling
• Basic computer knowledge
• Professional and confident call handling

Job Rewards and Benefits

Incentive Bonus,Leaves,Sports and Entertainment