Oracle EBS SCM Support Consultant

JBS Global - Jaffer Business Systems; Karachi Division; On-site; PKR 1,800,000 - 3,000,000; Full time

Job summary

Jaffer Business Systems (JBS) in Karachi is seeking an experienced Oracle EBS SCM Functional Consultant to provide production support for SCM modules, including Purchasing, Inventory, and Order Management. You will troubleshoot issues, analyze root causes, and work with business users and technical teams to implement effective solutions.

The role requires 3+ years of hands-on Oracle EBS R12 experience, strong knowledge of P2P and O2C processes, and the ability to operate onsite in Karachi.

Qualifications

• 3+ years of professional experience with Oracle E-Business Suite R12.
• Bachelor's degree in CS/IT/SCM/Business Administration or related field.
• Experience in Production Support / AMS environments.
• Strong communication and stakeholder-management skills.
• Onsite in Karachi as per job location.

Responsibilities

• Provide functional support for Oracle E-Business Suite R12 SCM applications.
• Support Oracle Purchasing, Inventory, and Order Management modules.
• Troubleshoot functional, transactional, and application-related issues.
• Analyze and resolve procurement, inventory transactions, order processing, and fulfillment issues.
• Support end-to-end Procure-to-Pay (P2P) and Order-to-Cash (O2C) business processes.
• Coordinate with business users and technical teams to implement functional solutions.
• Ensure incidents and service requests are resolved within SLA timelines.
• Provide production support within AMS environments.
• Support SCM testing, deployments, and production releases.

Skills

Oracle EBS SCM functional knowledge

P2P & O2C processes

Troubleshooting

Stakeholder management

Communication

Education

Bachelor's degree in CS/IT/SCM/Business Administration

Tools

Oracle EBS

Oracle Workflow

AME

Job description

About The Company

Jaffer Business Systems (JBS), founded in 1982 as a division of Jaffer Brothers, has been at the forefront of technology solutions for over four decades. Today, JBS is one of Pakistan's leading IT companies, empowering organizations through innovation, digital transformation, and people-centric technology. Guided by its vision, “Harnessing Innovation & Empowering Generations,” JBS delivers comprehensive technology solutions spanning IT infrastructure, enterprise software, advanced applications, consulting services, and digital transformation.

JBS has a diverse portfolio of subsidiaries, including Hysab Kytab, Energy & Automation Pakistan, Blutech Consulting, and Imparé, along with specialized business units serving clients across Pakistan and international markets. Through collaboration, innovation, and continuous learning, JBS creates value for its clients, employees, and communities.

Role Overview

Position: Oracle EBS SCM Support Consultant

Experience: 3+ years

Employment Type: Full-time

Focus: Oracle E-Business Suite R12 SCM Functional Support

We are looking for an experienced Oracle EBS SCM Functional Consultant with strong hands-on expertise in Oracle Purchasing, Inventory, and Order Management. The consultant will be responsible for providing production support, troubleshooting functional and transaction-related issues, supporting Oracle SCM setups and configurations, and working closely with business users and technical teams. The role will also involve root-cause analysis, functional documentation, and ensuring incidents and service requests are resolved within agreed SLA timelines.

Location

Karachi

Business Unit / Department

JBS Consulting

Mode

Onsite

Type

Full-time

Job Responsibilities

• Provide functional support for Oracle E-Business Suite R12 SCM applications.


• Support Oracle Purchasing, Inventory, and Order Management modules.


• Troubleshoot functional, transactional, and application-related issues.


• Analyze and resolve issues related to procurement, inventory transactions, order processing, and fulfillment.


• Support end-to-end Procure-to-Pay (P2P) and Order-to-Cash (O2C) business processes.


• Work closely with business users to understand requirements, investigate issues, and provide appropriate functional solutions.


• Collaborate with technical teams to resolve issues requiring technical investigation, reports, interfaces, or customizations.


• Perform root-cause analysis for recurring functional and transaction-related issues.


• Support Oracle EBS SCM setups, configurations, and business-process changes.


• Ensure incidents, service requests, and problem tickets are resolved within agreed SLA timelines.


• Provide production support within AMS / Application Management Services environments.


• Support SCM-related testing, enhancements, deployments, and production releases.


• Analyze and troubleshoot issues related to purchasing, inventory, sales orders, shipping, and related transactions.


• Support and validate Oracle accounting flows and transaction accounting associated with SCM transactions.


• Prepare functional specifications and requirements documentation for technical teams.


• Translate business requirements into functional solutions and communicate them effectively to technical teams.


• Prepare functional documentation, test scenarios, and user-support materials where required.


• Participate in system testing, regression testing, and user acceptance testing.


• Support business users during critical procurement, inventory, and order-processing activities.


• Coordinate with Finance, SCM, technical, and other cross-functional teams to ensure smooth resolution of issues and implementation of enhancements.

Skills

• Strong hands-on functional experience with Oracle E-Business Suite R12 SCM.


• Good functional knowledge of:




• Oracle Purchasing


• Oracle Inventory


• Oracle Order Management




• Strong understanding of end-to-end P2P (Procure-to-Pay) processes.


• Strong understanding of O2C (Order-to-Cash) business processes.


• Experience with Oracle EBS SCM setups and configurations.


• Experience working in Oracle EBS Production Support / AMS environments.


• Strong troubleshooting, analytical, and problem-solving skills.


• Ability to investigate functional and transaction-related issues and identify root causes.


• Good understanding of Oracle EBS accounting flows and transaction accounting.


• Understanding of procurement, inventory management, order management, shipping, and fulfillment processes.


• Experience working with business users and translating business requirements into functional solutions.


• Ability to prepare clear and comprehensive functional specifications for technical teams.


• Experience with Oracle Workflow and AME (Approvals Management Engine) is preferred.


• Exposure to Advanced SCM modules is an advantage.


• Strong communication, coordination, and stakeholder-management skills.


• Ability to work effectively within SLA-driven production-support environments.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Supply Chain Management, Business Administration, Accounting, or a related field.


• 3+ years of professional experience working with Oracle E-Business Suite R12.


• Proven hands-on experience as an Oracle EBS SCM Functional Consultant.


• Strong functional experience in Oracle Purchasing, Inventory, and Order Management.


• Practical experience with Oracle EBS SCM setups, configurations, and production support.


• Strong understanding of P2P and O2C business processes.


• Experience working in Production Support / AMS environments.


• Good understanding of Oracle accounting flows and transaction accounting.


• Experience collaborating with technical teams on functional requirements and solutions.


• Oracle EBS Financials/SCM certification is an advantage.


• Experience with Oracle Workflow, AME, or Advanced SCM modules will be considered a plus.