Operations Officers - Branchless Banking

Rozee; Islamabad; On-site; PKR 600,000 - 900,000; Full time

Job summary

NRSP Microfinance Bank Limited seeks an Operations Officer specialized in Branchless Banking to ensure compliant management of daily operations. You will oversee cash operations, monitor activity, and coordinate with finance/treasury to safeguard funds.

The role emphasizes accuracy, liquidity, and inclusive banking initiatives. With at least two years of relevant experience, you will work independently, maintain regulatory compliance, and support customer service through efficient agent network

Qualifications

• Diligent and detail-oriented candidate with at least two years of relevant experience.
• Ability to work independently with high accountability in daily operations.
• Strong understanding of branchless banking operations, cash, and regulatory compliance.

Responsibilities

• Adhere to cash management policies and SBP regulations for liquidity management.
• Monitor funds at Correspondent Banks and maintain accurate reporting.
• Post debit and credit transactions and reconcile records daily.
• Administer liquidity management activities including account replenishment and reversals.
• Handle Direct Debit processing and Unique Banking Product adjustments.
• Prepare, consolidate, and submit operational reports and regulatory returns.
• Ensure compliance with PWD, BOE, and Senior Citizens initiatives.
• Comply with SBP regulations, bank policies, and SOPs for branchless banking.
• Maintain professionalism with clients and agent networks to foster trust.
• Continuously monitor transactions and address anomalies promptly.
• Support customer service management and resolve operational issues.
• Undertake additional tasks to support operational objectives.

Skills

Detail-oriented

Cash operations

Compliance

Transaction monitoring

Agent network management

Independent work

Financial reporting

Job description

NRSP Microfinance Bank Limited is seeking diligent and detail-oriented Operations Officers specializing in Branchless Banking to ensure seamless and compliant management of operations within the branchless banking framework. The ideal candidate will focus on overseeing financial transactions, maintaining liquidity, and enforcing compliance with both bank policies and regulatory guidelines. This role requires an individual who can efficiently manage cash operations, monitor transactional activity daily, and collaborate closely with finance and treasury departments to safeguard fund integrity. The Operations Officer will play a pivotal role in delivering excellent customer service through effective agent network management and proactive transaction monitoring, ultimately supporting the bank's growth and service quality.This position demands a proactive professional with at least two years of relevant experience who can navigate complex compliance requirements set forth by the State Bank and internal policies. The role does not involve team management but requires working independently with high accountability in consistent execution of daily operational tasks. The Operations Officer is also responsible for timely preparation of financial reports and adherence to ethical standards while supporting inclusion programs for persons with disabilities, senior citizens, and underrepresented groups. This strategic role ensures that branchless banking operations contribute to the banks liquidity management and financial soundness effectively.

Responsibilities

• Ensure strict adherence to the banks cash management policies and State Bank of Pakistans regulations, including prudential norms, for smooth daily branchless banking operations and effective liquidity management.
• Perform daily monitoring and reconciliation of funds held at Correspondent Banks, coordinating closely with finance and treasury departments to maintain up-to-date and accurate reporting.
• Execute daily posting of debit and credit transactions across individual and group accounts, ensuring accuracy and timely reconciliation of all financial records.
• Administer liquidity management activities, including replenishment of accounts, processing internal reversals, managing control accounts, and overseeing other critical financial functions to ensure uninterrupted banking operations.
• Manage key financial transactions such as Direct Debit processing and Unique Banking Product adjustments to maintain operational accuracy and compliance.
• Prepare, consolidate, and submit detailed operational reports and regulatory returns promptly to the Head Office and appropriate regulatory bodies, ensuring complete and transparent documentation of all transactions.
• Ensure compliance with guidelines related to Persons with Disabilities (PWDs), Banking on Equality (BOE), and Senior Citizens, actively supporting initiatives aimed at inclusive banking and meeting established targets related to these programs.
• Comply with all applicable State Bank regulations, bank policies, rules, and standard operating procedures (SOPs) devised for branchless banking to uphold the banks operational integrity and regulatory framework.
• Maintain ethical conduct and professionalism when interacting with clients, agent networks, and other stakeholders to foster trust and reliability in banking operations.
• Conduct ongoing transaction monitoring and agent network management to promptly identify and address anomalies or irregularities that could pose risks to the bank or customers.
• Support customer service management within the branchless banking framework by resolving operational issues, addressing queries, and ensuring satisfactory customer experiences aligned with bank standards.
• Undertake any additional tasks or projects assigned by management to support the banks operational objectives and continuous process improvements.

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