Operations Manager - Service Center (Karachi)

PakWheels.com; Karachi Division; On-site; PKR 4,000,000 - 6,000,000; Full time

Job summary

PakWheels.com is hiring an Operations Manager - Service Center Operations to lead the launch, expansion and ongoing management of Service Centers in Karachi and surrounding regions.

You will drive operational excellence, retail sales growth, profitability and customer satisfaction while coordinating with internal and external stakeholders to ensure timely project execution and scalable network development.

Qualifications

• 6–10 years of experience in lubricants/oil marketing, automotive service, or related retail automotive business.
• Bachelor's degree in Engineering, Business Administration or related field.
• Strong experience in retail business development, network expansion, and operational management.
• Proven project management and leadership experience.
• Strong communication, negotiation, stakeholder management, and problem-solving skills.
• Experience with lubricating oil marketing or automotive service businesses is a plus.
• Ability to manage multiple Service Center operations and drive growth.

Responsibilities

• Lead setup, launch, and expansion of Service Centers across Karachi and assigned territories.
• Coordinate with internal and external stakeholders to ensure timely execution.
• Recruit, train, and develop Service Center teams.
• Develop and manage supply chain operations, including vendor relationships.
• Negotiate commercial terms with suppliers and partners.
• Oversee day-to-day operations, ensuring efficiency and service quality.
• Drive sales, profitability, and achievement of targets.
• Develop site-wise business plans and identify expansion opportunities.
• Conduct market surveys and competitor analysis to identify growth.
• Monitor sales performance, margins, KPIs, and team productivity.
• Ensure customer service excellence and comply with company standards.
• Lead both blue-collar and white-collar teams regionally.

Skills

Retail operations

Team leadership

Project management

Strategic planning

Stakeholder management

Education

Bachelor's degree in Engineering

Business Administration

Job description

The Operations Manager - Service Center Operations will lead the launch, expansion, and operational management of PakWheels Service Centers in Karachi and surrounding regions. This role is responsible for driving operational excellence, retail sales growth, profitability, customer satisfaction, and business expansion while ensuring successful project execution and alignment with company objectives.

Key Responsibilities

• Lead the setup, launch, and expansion of Service Centers across Karachi and assigned territories.
• Act as the project owner by coordinating with all internal and external stakeholders to ensure timely execution.
• Manage the recruitment, training, and development of Service Center teams.
• Develop and manage supply chain operations, including vendor and supplier relationships.
• Negotiate commercial terms and agreements with suppliers and business partners.
• Oversee day-to-day operations of Service Centers, ensuring operational efficiency and service quality.
• Drive sales performance, revenue growth, profitability, and achievement of operational targets.
• Develop site-wise business plans and identify opportunities for retail expansion and network development.
• Conduct market surveys, competitor analysis, and business research to identify growth opportunities.
• Monitor sales performance, margins, KPIs, and team productivity on a regular basis.
• Ensure customer service excellence and maintain company standards for quality, pricing, and operational compliance.
• Lead and manage both blue-collar and white-collar teams across the region.

Requirements

• Must have 6-10 years of experience in the lubricants/oil marketing industry, automotive service industry, or a closely related retail automotive business. Candidates without relevant industry experience will not be considered.
• Bachelor's degree in Engineering, Business Administration, or a related field.
• Strong experience in retail business development, network expansion, and operational management.
• Proven project management and leadership experience.
• Strong communication, negotiation, stakeholder management, and problem-solving skills.
• Experience with lubricating oil marketing companies or automotive service businesses will be a strong advantage.
• Ability to manage multiple Service Center operations and drive business growth.

Preferred Skills

• Retail sales planning and execution
• Supply chain and vendor management
• Team leadership and performance management
• Market analysis and business development
• Operational reporting and profitability management
• Customer relationship management

What We're Looking For

• A results-driven leader with strong business acumen and operational expertise.
• Someone capable of building and scaling retail operations efficiently.
• A proactive problem solver who can drive projects independently.
• A strong people manager with the ability to lead cross-functional teams in a fast-paced environment.

At PakWheels, we take pride in fostering a dynamic and innovative workplace culture that values collaboration and growth. Since 2003, PakWheels.com has transformed the automobile industry in Pakistan, helping millions of Pakistanis buy, sell, and maintain their vehicles. By joining PakWheels, you'll be part of a mission to revolutionize the automobile landscape. Our environment thrives on creativity, teamwork, and forward-thinking ideas.