Branch Manager - Islamabad

PakWheels.com; Islamabad; On-site; PKR 1,800,000 - 3,000,000; Full time

Job summary

PakWheels.com is seeking a Branch Manager to lead our Car Oil Change and Vehicle Inspection Service Center in Islamabad. You will oversee daily operations, manage inventory of oils, filters, and consumables, and lead technicians and support staff to ensure service excellence.

The role requires a strong automotive maintenance background, a track record of achieving service targets, and the ability to train staff while maintaining high customer satisfaction.

Qualifications

• Bachelor’s degree in business administration, automotive technology, operations management, or related field.
• 5–7 years of hands‑on experience in automotive service operations, oil change facilities, or multi‑service car care centers.
• Proven track record of leading service teams, achieving sales and service targets, and managing customer‑facing operations.
• Strong understanding of automotive lubricants, filters, and general vehicle maintenance; vehicle health checks and inspection procedures; car wash equipment and detailing processes.
• Experience in team management and staff training.
• Excellent customer service and conflict resolution skills.
• Proficiency in inventory management and daily operational reporting.
• Familiarity with POS systems and basic financial reconciliation.
• Ability to thrive in a fast‑paced, high‑volume service environment.

Responsibilities

• Oversee the complete day‑to‑day operations of the service center.
• Ensure all services (oil change, vehicle inspection, customer handling) are executed in line with SOPs and quality standards.
• Supervise and manage inventory of oils, filters, and consumables; monitor usage and ensure availability.
• Address customer queries, complaints, and feedback professionally and promptly.
• Offer product and service recommendations to customers based on vehicle condition and OEM standards.
• Maintain facility cleanliness, equipment functionality, and overall operational readiness.
• Monitor key service metrics, team productivity, and branch sales performance.
• Prepare and submit daily and weekly operational and performance reports.
• Ensure accurate billing, secure handling of cash and card transactions, and day‑end reconciliation.
• Conduct regular training sessions for the team—covering both technical knowledge and soft skills.
• Develop and maintain a ready‑to‑hire talent pipeline to support ongoing service center staffing needs.

Skills

Team leadership

Customer service

Inventory management

Operations management

Staff training

Conflict resolution

Billing & reconciliation

Education

Bachelor's degree

Tools

POS systems

Job description

Job Summary

At PakWheels we are looking for a competent and proactive Branch Manager to lead and oversee our Car Oil Change and Vehicle Inspection Service Center. The ideal candidate will be responsible for overseeing daily operations, ensuring service excellence, managing inventory, and leading a team of technicians and support staff. A strong understanding of automotive maintenance, especially oil change services, vehicle inspection procedures, lubricants, filters, and OEM recommendations, is essential for success in this role.

Key Responsibilities:

• Oversee the complete day-to-day operations of the service center.
• Ensure all services (oil change, vehicle inspection, customer handling) are executed in line with company SOPs and quality standards.
• Supervise and manage inventory of oils, filters, and consumables—monitor usage and ensure availability.
• Address customer queries, complaints, and feedback professionally and promptly.
• Offer product and service recommendations to customers based on vehicle condition and OEM standards.
• Maintain facility cleanliness, equipment functionality, and overall operational readiness.
• Monitor key service metrics, team productivity, and branch sales performance.
• Prepare and submit daily and weekly operational and performance reports.
• Ensure accurate billing, secure handling of cash and card transactions, and reconciliation at day‑end.
• Conduct regular training sessions for the team—covering both technical knowledge and soft skills.
• Develop and maintain a ready-to-hire talent pipeline to support ongoing service center staffing needs.

Qualifications & Experience Required:

• Bachelor’s degree in Business Administration, Automotive Technology, Operations Management, or a related field (required)
• 5–7 years of hands‑on experience in automotive service operations, oil change facilities, or multi‑service car care centers
• Proven track recordof leading service teams, achieving sales and service targets, and managing customer‑facing operations
• Strong understanding of:
  • Automotive lubricants, filters, and general vehicle maintenance
  • Vehicle health checks and inspection procedures
  • Car wash equipment and detailing processes
• Experience in team management and staff training
• Excellent customer service and conflict resolution skills
• Proficiency in inventory management and daily operational reporting
• Familiarity with POS systems and basic financial reconciliation
• Ability to thrive in a fast‑paced, high‑volume service environment

At PakWheels, we take pride in fostering a dynamic and innovative workplace culture that values collaboration and growth. Since 2003, PakWheels.com has transformed the automobile industry in Pakistan, helping millions of Pakistanis buy, sell, and maintain their vehicles. By joining PakWheels, you'll be part of a mission to revolutionize the automobile landscape. Our environment thrives on creativity, teamwork, and forward‑thinking ideas.