Operations Manager

Sperton Global AS; Karachi Division; On-site; PKR 1,800,000 - 3,000,000; Full time

Job summary

Sperton Pakistan is seeking an analytical Operations Manager to oversee day-to-day retail store network operations, inventory flow, store staff management, customer service standards, and operational efficiency for an apparel client. You will lead loss prevention, CX, and cross-department collaboration to maximize profitability and deliver seamless customer experiences across store networks.

The role requires 5+ years in apparel retail operations and a Bachelor’s degree, with hands-on ERP/POS

Qualifications

• Minimum 5+ years of operational management experience in apparel retail stores or fashion chains.
• Bachelor’s degree in Business Administration, Operations Management, Supply Chain, or a related field.
• Hands-on mastery of Retail POS software, ERP systems (e.g., SAP, Microsoft Dynamics 365, Oracle), inventory management tools, and MS Excel.

Responsibilities

• Retail Store Network Management: Direct day-to-day operations across all brick-and-mortar retail outlets, ensuring operational compliance, store maintenance, and high audit scores.
• Sales & KPI Governance: Set and monitor store-level targets, tracking daily/weekly/monthly sales, conversion rates, average order values (AOV), and units per transaction (UPT).
• Inventory & Stock Operations: Oversee warehouse-to-store stock transfers, replenishment cycles, stock takes, inventory accuracy, shrink/loss prevention, and inter-store stock rebalancing.
• Staff Leadership & Training: Recruit, train, and mentor Area Managers, Store Managers, and sales staff on POS operations, customer service, upselling techniques, and retail SOPs.
• Loss Prevention & Compliance: Enforce store security protocols, cash handling procedures, POS auditing, and inventory reconciliation to minimize shrink.
• Customer Experience (CX) & Support: Maintain high standards of customer service, handle escalated store complaints, and ensure smooth return/exchange workflows.
• Cross-Department Collaboration: Partner with supply chain, finance, and marketing teams to execute nationwide promotional campaigns, clearance sales, and new store rollouts smoothly.

Skills

Retail operations

Team leadership

KPI governance

Customer service

Staff training

Education

Bachelor's degree

Tools

SAP

Microsoft Dynamics 365

Oracle

MS Excel

Job description

• Location: Clifton, Block 2, Karachi

• Job Type: Full-time onsite

About the Role:

We are hiring an analytical, execution-focused "Operations Manager" for one of our client's, with 5+ years of experience managing retail operations within an apparel environment. You will oversee day-to-day retail store network operations, inventory flow, store staff management, customer service standards, and operational efficiency to maximize profitability and deliver seamless customer experiences.

What You'll Do?

• Retail Store Network Management: Direct day-to-day operations across all brick-and-mortar retail outlets, ensuring operational compliance, store maintenance, and high audit scores.

• Sales & KPI Governance: Set and monitor store-level targets, tracking daily/weekly/monthly sales, conversion rates, average order values (AOV), and units per transaction (UPT).

• Inventory & Stock Operations: Oversee warehouse-to-store stock transfers, replenishment cycles, stock takes, inventory accuracy, shrink/loss prevention, and inter-store stock rebalancing.

• Staff Leadership & Training: Recruit, train, and mentor Area Managers, Store Managers, and sales staff on POS operations, customer service, upselling techniques, and retail SOPs.

• Loss Prevention & Compliance: Enforce store security protocols, cash handling procedures, POS auditing, and inventory reconciliation to minimize shrink.

• Customer Experience (CX) & Support: Maintain high standards of customer service, handle escalated store complaints, and ensure smooth return/exchange workflows.

• Cross-Department Collaboration: Partner with supply chain, finance, and marketing teams to execute nationwide promotional campaigns, clearance sales, and new store rollouts smoothly.

Who You're?

• Experience: Minimum 5+ years of operational management experience in apparel retail stores or fashion chains.

• Education: Bachelor’s degree in Business Administration, Operations Management, Supply Chain, or a related field.

• Technical Skills: Hands-on mastery of Retail POS software, ERP systems (e.g., SAP, Microsoft Dynamics 365, Oracle), inventory management tools, and MS Excel.

• Skills: Strong team leadership, dispute resolution, numerical analysis, logistics planning, and operational audit discipline.

• Industry Acumen: Thorough understanding of apparel retail store dynamics, POS processes, shrink reduction strategies, and store-level P&L management.

About Sperton:

Sperton Pakistan is part of Sperton Global, a recruitment and consulting company with an international reach. We are committed to helping our clients achieve success in their hiring processes, finding the right people for the right positions.