Operations Manager

SPERTON - Where Great People Meet; Karachi Division; On-site; PKR 1,800,000 - 3,000,000; Full time

Job summary

Sperton Pakistan is recruiting an analytical, execution-focused Operations Manager for an apparel retail client in Clifton, Karachi. You will oversee day-to-day store network operations, inventory flow, staff management, and customer service standards to maximize profitability and deliver seamless experiences.

The ideal candidate has 5+ years of operational management experience in apparel retail, a Bachelor’s degree, and hands-on mastery of POS software and ERP systems (SAP, Microsoft Dynamics

Qualifications

• Minimum 5+ years of operational management experience in apparel retail stores or fashion chains.
• Bachelor’s degree in Business Administration, Operations Management, Supply Chain, or a related field.
• Hands-on mastery of Retail POS software, ERP systems (e.g., SAP, Microsoft Dynamics 365, Oracle), inventory management tools, and MS Excel.
• Strong team leadership, dispute resolution, numerical analysis, logistics planning, and operational audit discipline.
• Thorough understanding of apparel retail store dynamics, POS processes, shrink reduction strategies, and store-level P&L management.

Responsibilities

• Retail Store Network Management: Direct day-to-day operations across all brick-and-mortar retail outlets, ensuring operational compliance, store maintenance, and high audit scores.
• Sales & KPI Governance: Set and monitor store-level targets, tracking daily/weekly/monthly sales, conversion rates, average order values (AOV), and units per transaction (UPT).
• Inventory & Stock Operations: Oversee warehouse-to-store stock transfers, replenishment cycles, stock takes, inventory accuracy, shrink/loss prevention, and inter-store stock rebalancing.
• Staff Leadership & Training: Recruit, train, and mentor Area Managers, Store Managers, and sales staff on POS operations, customer service, upselling techniques, and retail SOPs.
• Loss Prevention & Compliance: Enforce store security protocols, cash handling procedures, POS auditing, and inventory reconciliation to minimize shrink.
• Customer Experience (CX) & Support: Maintain high standards of customer service, handle escalated store complaints, and ensure smooth return/exchange workflows.
• Cross-Department Collaboration: Partner with supply chain, finance, and marketing teams to execute nationwide promotional campaigns, clearance sales, and new store rollouts smoothly.

Skills

Team leadership

Dispute resolution

Numerical analysis

Logistics planning

Retail operations

Education

Bachelor’s degree in Business Administration / Operations Management / Supply Chain

Tools

Retail POS software

SAP

Microsoft Dynamics 365

Oracle ERP

MS Excel

Job description

Job Description:

• Location: Clifton, Block 2, Karachi

• Job Type: Full-time onsite

About the Role:

We are hiring an analytical, execution-focused "Operations Manager" for one of our clients, with 5+ years of experience managing retail operations within an apparel environment. You will oversee day-to-day retail store network operations, inventory flow, store staff management, customer service standards, and operational efficiency to maximize profitability and deliver seamless customer experiences.

What Youll Do?

• Retail Store Network Management: Direct day-to-day operations across all brick-and-mortar retail outlets, ensuring operational compliance, store maintenance, and high audit scores.

• Sales & KPI Governance: Set and monitor store-level targets, tracking daily/weekly/monthly sales, conversion rates, average order values (AOV), and units per transaction (UPT).

• Inventory & Stock Operations: Oversee warehouse-to-store stock transfers, replenishment cycles, stock takes, inventory accuracy, shrink/loss prevention, and inter-store stock rebalancing.

• Staff Leadership & Training: Recruit, train, and mentor Area Managers, Store Managers, and sales staff on POS operations, customer service, upselling techniques, and retail SOPs.

• Loss Prevention & Compliance: Enforce store security protocols, cash handling procedures, POS auditing, and inventory reconciliation to minimize shrink.

• Customer Experience (CX) & Support: Maintain high standards of customer service, handle escalated store complaints, and ensure smooth return/exchange workflows.

• Cross-Department Collaboration: Partner with supply chain, finance, and marketing teams to execute nationwide promotional campaigns, clearance sales, and new store rollouts smoothly.

Who Youre?

• Experience: Minimum 5+ years of operational management experience in apparel retail stores or fashion chains.

• Education: Bachelor’s degree in Business Administration, Operations Management, Supply Chain, or a related field.

• Technical Skills: Hands-on mastery of Retail POS software, ERP systems (e.g., SAP, Microsoft Dynamics 365, Oracle), inventory management tools, and MS Excel.

• Skills: Strong team leadership, dispute resolution, numerical analysis, logistics planning, and operational audit discipline.

• Industry Acumen: Thorough understanding of apparel retail store dynamics, POS processes, shrink reduction strategies, and store-level P&L management.

About Sperton:

Sperton Pakistan is part of Sperton Global, a recruitment and consulting company with an international reach. We are committed to helping our clients achieve success in their hiring processes, finding the right people for the right positions.

Requirements: