Operations Executive

ChatPandas; Lahore; On-site; PKR 781,000 - 893,000; Full time

Job summary

ChatPandas in Lahore is seeking an Operations Executive to manage day-to-day operational tasks, workforce management, scheduling, and record-keeping, while coordinating with the Operations Manager and Associate Managers.

You will track project progress, oversee staffing levels, and collaborate across teams to drive efficiency and continuous improvement.

This role is onsite in Gulberg III, Lahore, with an evening shift, five days per week, offering PKR 70,000–80,000 per month.

Qualifications

• Experience in operations within a BPO or similar environment.
• Strong organizational and data analysis skills.
• Proactive problem-solving approach.
• Excellent communication and teamwork abilities.

Responsibilities

• Oversee workforce scheduling and evaluate staffing levels for operational efficiency.
• Support daily operations, monitor project progress, and escalation issues as needed.
• Maintain accurate, organized records and documentation.
• Collaborate with management and facilitate cross-team communication.
• Use data analysis to identify trends and propose process improvements.
• Engage in ongoing professional development.

Skills

Operations experience

Organizational skills

Data analysis

Problem-solving

Communication & teamwork

Job description

Job Overview

As an Operations Executive at ChatPandas, you'll manage day-to-day operational tasks including workforce management, scheduling, and record-keeping. You'll track project progress and coordinate staff, working closely with the Operations Manager and Associate Managers.

Key Responsibilities

• Oversee workforce scheduling and evaluate staffing levels for operational efficiency
• Support daily operations, monitor project progress, and escalation issues as needed
• Maintain accurate, organized records and documentation
• Collaborate with management and facilitate cross-team communication
• Use data analysis to identify trends and propose process improvements
• Engage in ongoing professional development

Required Qualifications

• Experience in operations within a BPO or similar environment
• Strong organizational and data analysis skills
• Proactive problem‑solving approach
• Excellent communication and teamwork abilities

Location: Onsite – Gulberg III, Lahore

Schedule: Evening shift, 5 days/week

Salary Range: PKR 70,000 – 80,000