Operations Executive

Troxis; Lahore; On-site; PKR 400,000 - 700,000; Full time

Job summary

Troxis in Lahore seeks a detail-oriented Operations Executive to support day-to-day e-commerce store operations, focusing on order management, warehouse coordination, and routine reporting.

The role requires strong English communication, ownership, and proficiency with Excel, Google Sheets, and Shopify to ensure accurate data handling and timely updates.

Qualifications

• Bachelor's degree or equivalent in a related field.
• 0–1 year of relevant experience is preferred.
• Strong written and verbal English communication skills.
• Willingness to learn and adapt to operational processes.

Responsibilities

• Manage day-to-day operational activities across assigned e-commerce stores.
• Process and track customer orders for timely fulfillment.
• Review order status and resolve delays, cancellations, or issues.
• Maintain accurate order information and operational records.
• Maintain inventory data, stock records, and inventory movement.
• Coordinate with warehouse on stock availability and dispatch.
• Assist with inventory reconciliation across records and warehouse data.
• Communicate stock discrepancies to relevant teams promptly.
• Follow up on fulfillment, dispatch status, and pending issues.
• Use Excel/Google Sheets/Shopify to maintain data and trackers.
• Update reports and documentation related to orders, inventory, and store operations.
• Ensure data and reports are complete and updated on time.
• Provide routine operational information to management.

Skills

English communication

Attention to detail

Organizational skills

Data handling

Ownership & accountability

Education

Bachelor's degree in Business Administration / Commerce / Supply Chain / Operations Management

Tools

Excel

Google Sheets

Shopify

Inventory management systems

Job description

We are looking for a responsible, organized, and detail-oriented Operations Executive to support the day-to-day operational activities of our e-commerce stores. The role will primarily involve order management, inventory data maintenance, warehouse coordination, operational reporting, and routine store operations.

The ideal candidate should be dependable, quick to learn, and comfortable coordinating with different teams to ensure orders, inventory records, and operational activities are managed accurately and on time.

Key Responsibilities

• Manage and monitor day-to-day operational activities across assigned e-commerce stores.
• Process, track, and monitor customer orders to ensure timely and accurate fulfillment.
• Review order status and coordinate resolution of pending, delayed, cancelled, or other order-related issues.
• Maintain accurate and up-to-date order information and operational records.
• Maintain inventory data, stock records, and inventory movement information.
• Coordinate with the warehouse team on stock availability, inventory movement, order fulfillment, and dispatch.
• Assist with inventory reconciliation across store records, operational sheets, and warehouse data.
• Communicate low-stock, unavailable-stock, and inventory discrepancies to relevant teams in a timely manner.
• Coordinate with warehouse and internal teams to ensure smooth operational workflows and resolve routine issues.
• Follow up on order fulfillment, stock availability, dispatch status, and pending operational matters.
• Maintain accurate operational data using Excel, Google Sheets, Shopify, and other relevant systems.
• Update operational trackers, reports, and documentation related to orders, inventory, and store operations.
• Ensure operational data and reports are complete, accurate, and updated within required timelines.
• Provide routine operational information and reports to management as required.
• Identify and elevate discrepancies or issues related to orders, inventory, stock records, and operational processes.
• Follow up on identified issues through resolution and support process improvements to enhance operational accuracy and efficiency.

Required Qualifications & Skills

• Bachelor's degree in business administration, Commerce, Supply Chain, Operations Management, or a related field is preferred.
• 0–1 year of relevant experience is required.
• Good written and verbal English communication skills.
• Strong sense of responsibility, ownership, and accountability.
• Good organizational, coordination, and follow-up skills.
• Comfortable working with data, spreadsheets, and operational records.
• Willingness to learn and adapt to established operational processes.

Preferred Skills

• Basic understanding of e-commerce operations, order management, inventory management, or warehouse operations.
• Familiarity with Shopify or similar e-commerce platforms.
• Working knowledge of Microsoft Excel and Google Sheets.
• Basic understanding of inventory tracking and stock reconciliation.
• Previous internship or entry-level experience in e-commerce, retail, operations, logistics, supply chain, or warehouse coordination will be an advantage.

Tools & Platforms

Basic familiarity with the following will be preferred:

• Inventory Management Systems