Operation Manager (E-Commerce)

Creative Chaos; Pakistan; On-site; PKR 1,800,000 - 3,000,000; Full time

Job summary

Creative Chaos is seeking an experienced Operations Manager to oversee inventory planning, procurement, and stock control across the product portfolio and in-store materials. You will drive availability, efficiency, and cross-functional communication to support sales and promotions.

The role requires 3–5 years in operations or supply chain, with strong vendor management and Excel/data analysis skills. Knowledge of inventory software and ERP systems is essential for accurate reporting and

Qualifications

• Bachelor’s Degree in Supply Chain Management, Business Administration, or a related field.
• Master’s degree is a plus.
• 3–5 years of experience in operations, supply chain, or inventory management (preferably in CPG or related industry).
• Proven track record in vendor management, procurement, and demand planning.
• Proficiency with supply chain management or inventory planning software.
• Strong Excel and data analysis skills for forecasting, budgeting, and reporting purposes.

Responsibilities

• Inventory Planning & Demand Forecasting: Develop and maintain forecasting models to ensure product availability; monitor stock levels and lead times; forecast demand with promotions and sales goals.
• Vendor Relations & Procurement: Identify, evaluate, and manage relationships with suppliers for in-store POS, packaging, and merchandise; negotiate contracts and SLAs; track production timelines and delivery.
• Cross-Functional Collaboration: Align inventory strategies with Marketing and Sales; coordinate new product launches and promotional campaigns; ensure transparent communication of supply issues.
• System & Process Management: Oversee systems to track lead times, reorder dates, inventory levels, and inbound deliveries; maintain records in inventory software/ERP; generate reports.
• Operational Efficiency & Continuous Improvement: Analyze processes to identify bottlenecks; implement strategies to improve supply chain efficiency and reduce costs; present actionable insights.
• Risk Management & Compliance: Monitor regulatory requirements for nicotine category; identify inventory and supply risks; develop contingency plans.

Skills

Shopify

Analytics

eCommerce

Excel

Education

Bachelor’s Degree in Supply Chain Management or related field

Master’s degree is a plus

Tools

Shopify apps

ERP / SCM software

Job description

Creative Chaos is seeking an experienced Operations Manager to oversee the planning, procurement, and inventory management of our product portfolio and in-store materials. This individual will play a key role in ensuring optimal product availability, operational efficiencies, and effective cross- functional communication. The ideal candidate will have a strong background in inventory planning, vendor relations, and process improvement, with a keen eye for detail and a passion for driving business results.

Responsibilities:

1. Inventory Planning & Demand Forecasting

• Develop, implement, and maintain inventory forecasting models to ensure consistent product availability.
• Monitor stock levels and lead times to optimize reorder points and quantities, balancing supply needs with cost efficiency.
• Collaborate with the Sales and Marketing teams to forecast demand fluctuations and align inventory strategies with promotional activities and sales goals.

2. Vendor Relations & Procurement

• Identify, evaluate, and manage relationships with suppliers and vendors, including those providing in-store POS (Point of Sale), POP (Point of Purchase) materials, packaging, accessories, and merchandise.
• Negotiate contracts and service-level agreements, ensuring cost-effectiveness and timely delivery.
• Maintain a strong vendor communication cadence to track production timelines, quality assurance, and delivery schedules.

3. Cross-Functional Collaboration

• Partner with Marketing, Sales, and other internal stakeholders to gather insights on promotional strategies, sales forecasts, and market demands.
• Coordinate new product launches and promotional campaigns by aligning inventory management timelines with marketing and sales objectives.
• Ensure transparent and timely communication of any potential supply or operational issues across relevant departments.

4. System & Process Management

• Oversee systems to track lead times, reorder dates, inventory levels, and inbound deliveries
• Maintain accurate records within inventory management software or ERP systems.
• Generate regular reports on inventory levels, product movement, and supplier performance, distributing these insights to the appropriate teams.

5. Operational Efficiency & Continuous Improvement

• Analyze current operational processes to identify bottlenecks and areas for improvement.
• Develop and implement strategies to improve supply chain efficiencies, reduce costs, and drive overall operational effectiveness.
• Present findings and recommendations to leadership, outlining clear action plans and metrics for success.

6. Risk Management & Compliance

• Monitor regulatory and industry compliance requirements specific to the nicotine category, ensuring all operational activities adhere to relevant guidelines
• Proactively identify potential inventory or supply chain risks and develop contingency plans.

Requirements

• Bachelor’s Degree in Supply Chain Management, Business Administration, or a related field (Master’s degree is a plus).
• 3-5 years of experience in operations, supply chain, or inventory management (preferably in CPG or a closely related industry).
• Proven track record in vendor management, procurement, and demand planning.
• Proficiency with supply chain management or inventory planning software.
• Strong Excel and data analysis skills for forecasting, budgeting, and reporting purposes.

Must have skills:

Shopify, Analytics, eCommerce and Excel

Good to have skills:

SEO and Affiliate Marketing

Other Requirements:

• Experience in Shopify B2B storefront development
• Experience in Shopify apps
• Experience using Klaviyo for email marketing and automation.