Operations Associate — Merchant & Inventory Ops

careem; Karachi Division; Hybrid; PKR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Healthcare benefits

Fitness reimbursements

Unlimited vacation days

Remote work 30 days/year

Hybrid work schedule

Job summary

Careem is seeking an Operations Associate for its Shops team to deliver seamless delivery experiences across supermarkets, florists, pharmacies, and more. You will work to ensure operational efficiency, partner satisfaction, and top-tier customer service.

You will monitor metrics, support merchants, maintain catalogs, coordinate promotions, and collaborate with logistics, commercial and support teams to resolve issues and improve processes.

Qualifications

• Analytical mindset to read data and draw insights.
• Strong relationship management with partners.
• Proficient with internal dashboards and spreadsheets.
• SQL knowledge is a plus.
• Excellent communication to guide vendors.

Responsibilities

• Support Operational Performance: monitor metrics like order fulfilment, stock availability, and merchant response times.
• Partner Assistance & Relationship Management: act as key contact for merchants, guiding processes and resolving concerns.
• Inventory & Assortment Oversight: maintain item listings and stock availability to reduce out-of-stock issues.
• Promotions & Campaign Coordination: assist merchants in implementing promotions and discounts on time.
• Quality & Accuracy Maintenance: ensure partner catalogs have correct product details and pricing.
• Merchant Support: guide Merchants through internal tools and systems.
• Order Flow Improvement: identify delays and propose process improvements.
• Team Collaboration: work with logistics, commercial, and customer support.
• Track and act on merchant-driven cancellation rate as the primary quality signal.
• Monitor stock-out and out-of-item rates at SKU level.
• Own response-time SLA tracking for merchant queries.
• Conduct periodic catalog audits to catch mispriced or mis-tagged items.

Skills

Analytical mindset

Customer & partner focus

Technical proficiency

Problem-solving

Excellent communication

Agility & adaptability

Tools

Excel/Google Sheets

CRM tools

SQL knowledge

Job description

Careem is seeking an Operations Associate for its Shops team to deliver seamless delivery experiences across supermarkets, florists, pharmacies, and more. You will work to ensure operational efficiency, partner satisfaction, and top-tier customer service.

You will monitor metrics, support merchants, maintain catalogs, coordinate promotions, and collaborate with logistics, commercial and support teams to resolve issues and improve processes.