Online E‑commerce Support Consultant — Visa Sponsorship

Work in USA; Khanpur; Remote; PKR 3,716,000 - 4,954,000; Full time

Job summary

Work in USA is seeking an Online Consultant for Khanpur, Pakistan, to deliver excellent customer service to online shoppers via chat, email, and social media.

You will respond to inquiries, suggest products, assist with orders, and troubleshoot website issues while collaborating with the team to enhance the customer experience. A Bachelor's degree in Business Administration and 2+ years in e-commerce customer support are preferred; English communication is essential. Salary $1,400 per month.

Qualifications

• Bachelor's degree in Business Administration or related field preferred.
• Minimum of 2 years of experience in customer service or sales, preferably in an e-commerce setting.
• Excellent communication skills in English (written and verbal).
• Proven ability to multitask and work under pressure.
• Strong problem-solving skills with attention to detail.
• Proficient in using various computer programs and platforms.
• Familiarity with e-commerce platforms such as Shopify or WooCommerce is a plus.

Responsibilities

• Respond promptly and professionally to customer inquiries and complaints via chat, email, and social media platforms.
• Provide product recommendations, answer questions about products, and assist with order processing.
• Troubleshoot technical issues related to the website or online ordering process.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other team members to continuously improve the customer experience.
• Stay updated on product knowledge and industry trends to better assist customers.

Skills

Customer service

English proficiency

Multitasking

Problem solving

Tech skills

Shopify/WooCommerce

Education

Bachelor's degree in Business Administration

Job description

Work in USA is seeking an Online Consultant for Khanpur, Pakistan, to deliver excellent customer service to online shoppers via chat, email, and social media.

You will respond to inquiries, suggest products, assist with orders, and troubleshoot website issues while collaborating with the team to enhance the customer experience. A Bachelor's degree in Business Administration and 2+ years in e-commerce customer support are preferred; English communication is essential. Salary $1,400 per month.