Online Customer Support Specialist | Visa Sponsorship

EliteHire; Khanpur; On-site; PKR 3,093,000 - 3,705,000; Full time

Job summary

EliteHire in Khanpur, Pakistan is seeking an Online Consultant to join our customer service team. This full-time role focuses on assisting clients via email, chat, and social platforms, delivering accurate product information and smooth order processing.

You will build strong customer relationships, solve problems promptly, and stay updated on company policies to provide consistent support. Visa sponsorship is available for the right candidate.

Qualifications

• Previous experience as an Online Consultant or in a similar role is required.
• Strong communication skills, both written and verbal.
• Excellent problem-solving abilities and ability to work well under pressure.
• Knowledge of customer service principles and practices.
• Familiarity with online communication tools such as email, chat, and social media platforms.
• Ability to work independently as well as part of a team.

Responsibilities

• Respond to customer inquiries and provide support through online channels such as email, chat, and social media
• Assist customers with product information, troubleshooting, and order processing
• Build strong relationships with customers by understanding their needs and providing personalized solutions
• Collaborate with other team members to ensure prompt and efficient resolution of customer issues
• Stay up-to-date on company products, policies, and procedures to provide accurate information to customers
• Identify opportunities for improving customer experience and provide feedback to management

Skills

Communication skills

Problem-solving

Team collaboration

Independent worker

Job description

EliteHire in Khanpur, Pakistan is seeking an Online Consultant to join our customer service team. This full-time role focuses on assisting clients via email, chat, and social platforms, delivering accurate product information and smooth order processing.

You will build strong customer relationships, solve problems promptly, and stay updated on company policies to provide consistent support. Visa sponsorship is available for the right candidate.