Online Customer Support Specialist (Visa Sponsorship)

EliteHosts

Punjab

On-site

PKR 2,812,000 - 3,368,000

Full time

14 days+

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Benefits offered by this job

Visa sponsorship

Accommodation provided

Full-time role

Competitive salary

Job summary

EliteHosts is seeking an Online Consultant in Faisalabad, Pakistan. You will deliver exceptional customer service through chat, email and social media, help clients with inquiries and bookings, and resolve issues to ensure complete satisfaction.

The role requires a business degree (students welcome), strong English communication, and comfort in a fast-paced environment. Salary is $1000 per month, with accommodation provided and visa sponsorship for eligible candidates.

Qualifications

Bachelor’s degree in business administration or related field.
Excellent written and verbal English.
Prior experience in customer service or sales preferred.
Strong problem-solving skills and ability to think on feet.

Responsibilities

Communicate with clients through online channels such as chat, email, and social media.
Understand and address client needs and concerns in a timely and professional manner.
Provide accurate information about products/services and assist with purchases or bookings.
Troubleshoot technical issues and elevate to the appropriate department when necessary.
Maintain a high level of product knowledge to effectively assist clients with their inquiries.
Proactively identify potential issues or trends and report them to the management team.
Collaborate with cross-functional teams to improve processes and enhance client experience.