On-Site Casino Customer Support Agent

TechPeak; Shaikh Umad Kohna; On-site; PKR 446,000 - 714,000; Full time

Job summary

TechPeak is seeking a Casino Agent Customer Service Representative to support customers in Kahna Nau, Pakistan. You will assist with account questions, explain platform processes, and resolve issues with accuracy and professionalism.

This role requires reliable, discreet handling of customer information and adherence to privacy and security procedures. Responsibilities include prompt responses to inquiries, documenting interactions, escalation of complex cases, and collaboration with internal

Qualifications

• High school education or equivalent required.
• Demonstrated communication ability and computer literacy preferred.
• Candidates with additional customer service training or certifications welcomed.

Responsibilities

• Respond promptly to customer inquiries and provide clear guidance on accounts, transactions, and service features.
• Investigate reported problems, document relevant details, and coordinate with appropriate internal teams to reach timely resolutions.
• Escalate complex, sensitive, or unresolved cases according to support procedures.
• Maintain complete and accurate records of customer interactions and case outcomes.
• Follow identity verification, privacy, security, and responsible gaming procedures where applicable.
• Identify recurring customer concerns and share feedback that can improve service quality.
• Meet agreed service standards while remaining calm and courteous in high-volume or challenging interactions.

Skills

Communication

Active listening

Empathy

Patience

Troubleshooting

Documentation

Attention to detail

Education

High school education or equivalent

Customer service training

Certifications in customer service

Job description

TechPeak is seeking a Casino Agent Customer Service Representative to support customers in Kahna Nau, Pakistan. You will assist with account questions, explain platform processes, and resolve issues with accuracy and professionalism.

This role requires reliable, discreet handling of customer information and adherence to privacy and security procedures. Responsibilities include prompt responses to inquiries, documenting interactions, escalation of complex cases, and collaboration with internal