Casino Agent Customer Service Representative

TechPeak; Shaikh Umad Kohna; Vor Ort; PKR 446.000 - 714.000; Vollzeit

Zusammenfassung

TechPeak is seeking a Casino Agent Customer Service Representative to support customers in Kahna Nau, Pakistan. You will assist with account questions, explain platform processes, and resolve issues with accuracy and professionalism.

This role requires reliable, discreet handling of customer information and adherence to privacy and security procedures. Responsibilities include prompt responses to inquiries, documenting interactions, escalation of complex cases, and collaboration with internal

Qualifikationen

• High school education or equivalent required.
• Demonstrated communication ability and computer literacy preferred.
• Candidates with additional customer service training or certifications welcomed.

Aufgaben

• Respond promptly to customer inquiries and provide clear guidance on accounts, transactions, and service features.
• Investigate reported problems, document relevant details, and coordinate with appropriate internal teams to reach timely resolutions.
• Escalate complex, sensitive, or unresolved cases according to support procedures.
• Maintain complete and accurate records of customer interactions and case outcomes.
• Follow identity verification, privacy, security, and responsible gaming procedures where applicable.
• Identify recurring customer concerns and share feedback that can improve service quality.
• Meet agreed service standards while remaining calm and courteous in high-volume or challenging interactions.

Kenntnisse

Communication

Active listening

Empathy

Patience

Troubleshooting

Documentation

Attention to detail

Ausbildung

High school education or equivalent

Customer service training

Certifications in customer service

Jobbeschreibung

Posted yesterday Apply by 8 Jan 2027

Casino Agent Customer Service Representative

• Kahna Nau
• Full-time

TechPeak is seeking a customer-focused Casino Agent Customer Service Representative for its team in Kahna Nau, Pakistan. In this role, you will assist casino customers with account and service questions, explain platform processes, and help resolve issues with accuracy and professionalism. You will communicate through the service channels provided by the employer, follow established procedures, and maintain a respectful, discreet approach to customer information.

Responsibilities

• Respond promptly to customer inquiries and provide clear, accurate guidance on accounts, transactions, and service features.
• Investigate reported problems, document relevant details, and coordinate with appropriate internal teams to reach timely resolutions.
• Escalate complex, sensitive, or unresolved cases according to support procedures.
• Maintain complete and accurate records of customer interactions and case outcomes.
• Follow identity verification, privacy, security, and responsible gaming procedures where applicable.
• Identify recurring customer concerns and share feedback that can improve service quality.
• Meet agreed service standards while remaining calm and courteous in high-volume or challenging interactions.

This position is based at the employer-selected location and is not designated as telecommuting. Success requires reliability, sound judgment, careful handling of customer information, and a genuine commitment to helpful service.

• Strong spoken and written communication, with the ability to explain procedures in clear, customer-friendly language.
• Active listening, empathy, patience, and professional conduct when handling complaints or sensitive concerns.
• Ability to troubleshoot account and transaction questions, gather relevant facts, and determine appropriate next steps.
• Accurate case documentation, attention to detail, and consistent follow-through on open issues.
• Comfort using computers, customer support platforms, and digital communication tools; willingness to learn employer systems.
• Good judgment in escalating complex matters and following privacy, verification, security, and responsible gaming procedures.
• Ability to manage multiple requests, prioritize effectively, and maintain service quality during busy periods.
• Collaborative approach to working with internal teams and incorporating coaching or feedback.

Education

High school education or equivalent is required. Candidates with additional customer service training, relevant certifications, or equivalent experience in a customer support environment are preferred. Demonstrated communication ability, computer literacy…

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