NOC Engineer ( JP-195 )

Ziauddin University; Karachi Division; On-site; PKR 1,200,000 - 1,800,000; Full time

Job summary

Ziauddin University in Karachi is seeking a Network/Systems Administrator to actively monitor ISP, WAN, MPLS, and internet links, coordinating with telecom providers to resolve outages and maintain continuous connectivity for critical services.

The role covers routers, switches, firewalls, servers, EMS, UPS, NAS capacity, and nightly backups; you’ll perform pre-flight checks at 5:00 AM, document incidents, and hand over details to the day shift, ensuring smooth operations.

Qualifications

• BS in Computer Science with relevant certifications.
• 2–3 years of working experience with similar responsibilities.
• Must be punctual and available for night shift roster.

Responsibilities

• Actively monitor ISP, WAN, MPLS, and internet links; coordinate with telecom providers to resolve outages.
• Monitor the health, performance, and status of routers, switches, and firewalls.
• Oversee servers, NAS/storage, and environment metrics; be on-site for critical maintenance overnight.
• Monitor EMS for critical alerts on temperature, humidity, water leakage, and airflow.
• Oversee UPS, PDU loads, and generator readiness to ensure power redundancy.
• Track server room access and security alerts during night hours.
• Acknowledge and triage alerts from monitoring tools (PRTG, SolarWinds) within SLA.
• Document incidents, changes, and requests in the ticketing system with accuracy.
• Act as primary coordinator for critical incidents and escalate unresolved issues per matrix.
• Perform morning pre-flight checks at 5:00 AM to ensure critical apps and databases are operational.

Education

BS in Computer Science

Relevant Certifications

Tools

PRTG

SolarWinds

EMS

UPS management

Backup software

Job description

Job Requirements

Qualification

• Must be BS in computer science with relevant certifications.

Experience

• At least 2-3 years of working experience with similar job responsibilities. Must be punctual to cater the night shift roster.

Job Description

• Actively monitor ISP, WAN, MPLS, and internet links for latency, packet loss, or outages. Coordinate immediately with telecom providers to resolve link failures.
• Monitor the health, performance, and status of routers, switches, and firewalls.
• Keep a close eye on physical and virtual servers CPU, memory, storage utilization, and service status. Act as the on-site point of contact for emergency facilities maintenance e.g., HVAC technicians, UPS engineers if critical environmental thresholds are breached overnight.
• Monitor the Environmental Monitoring System EMS for critical alerts regarding temperature, humidity, water leakage, and airflow.
• Oversee UPS Uninterruptible Power Supply status, PDU loads, and generator readiness alerts to ensure power redundancy is never compromised.
• Monitor server room access logs and physical security alerts during the quiet hours.
• Acknowledge and triage alerts generated by monitoring tools PRTG,SolarWinds within strict SLA timelines.
• Perform regular virtual walk-throughs of network equipment logs to catch hardware degradation e.g., optical power levels on SFPs, fan failures before they cause outages.
• Document all incidents, changes, and requests in the ticketing system with high accuracy.
• Act as the primary coordinator for critical incidents. Promptly escalation unresolved complex issues to System/Network Administrator according to the established escalation matrix.
• Execute a morning pre-flight check at the end of the shift e.g., 5:00 AM to ensure all critical business applications, portals, and databases are fully operational before the daytime staff logs in.
• Actively track NAS storage capacity and alert the systems team when disk utilisation on critical servers exceeds warning thresholds.
• Monitor and verify the successful completion of scheduled nightly data backups and replication jobs; troubleshoot and restart failed jobs immediately to meet Data Recovery Objectives RPOs.
• Conduct thorough morning handovers to the incoming day shift team, detailing all night-time incidents, pending tickets, and ongoing maintenance activities.