NOC Engineer

Prime System Solutions; Islamabad; On-site; PKR 90,000 - 140,000; Full time

Job summary

Prime System Solutions seeks a NOC Engineer to maintain a stable IT environment for clients, focusing on automation, monitoring, and proactive issue resolution.

You will implement patching automation across Windows, 3rd party, and Mac platforms using Kaseya VSA, Addigy, and Intune, and create proactive reports with Power BI and BrightGauge. Strong communication and ability to work under pressure are essential.

Qualifications

• Experience developing automation solutions with scripting (PowerShell, Python)
• Strong understanding of automation principles and tools
• Troubleshooting and resolving automation issues
• Experience creating performance baselines on servers and network devices
• Basic networking knowledge
• Experience with virtualization technologies and storage
• Familiarity with Azure and AWS cloud environments
• Certifications such as Azure Administrator or AWS Solutions Architect are a plus

Responsibilities

• Leverage scripting to streamline processes and reduce issue handling time
• Develop automation solutions to lower failure rates and required engineer involvement
• Create tools to help engineers diagnose and resolve issues faster
• Implement self-service solutions for clients to address common issues
• Develop ROI proforma for each automation initiative
• Maintain and secure a scripting repository
• Create reports showing progress on automation initiatives
• Write custom reports for NOC/Service Desk using Power BI and BrightGauge
• Automate Windows, 3rd party, and Mac patching with Kaseya VSA, Addigy, and Intune
• Manage and update the RMM platform (Kaseya) and BrightGauge analytics
• Provide automated patch status and endpoint compliance reports
• Collaborate with IT teams to integrate automation solutions
• Maintain documentation of scripts, tools, and procedures
• Provide technical guidance to clients and teammates on automation best practices

Skills

Automation concepts

Scripting (PowerShell/Python)

Troubleshooting

Networking fundamentals

Virtualization

Azure/AWS proficiency

Independent worker

Multitasking

Communication skills

Tools

Kaseya VSA

Addigy

Intune

Power BI

BrightGauge

Job description

We are seeking a NOC Engineer (Network Operations Center Engineer) responsible for maintaining a stable and secure IT environment for our clients while addressing potential issues before they escalated. This role focuses on ensuring optimal network performance and performing routine maintenance of network devices. The candidate must value best practices, anticipate potential outcomes, and effectively manage high-pressure client situations while delivering exceptional customer service.

Responsibilities

• Leverage scripting and automation tools to streamline processes and reduce time spent on issues
• Develop and implement automation solutions to reduce failure rates and minimize the level of engineer involvement needed to resolve tickets
• Create tools that enable engineers to solve issues faster and more efficiently
• Implement self-service solutions for clients to address common issues independently
• Develop proforma for each automation initiative to identify potential savings in hours or dollars, the time required to complete the work, and the expected return on investment (ROI)
• Maintain and secure a scripting repository
• Create reports to show regular progress on automation initiatives
• Write custom reports for the NOC and Service Desk using tools like Power BI and BrightGauge
• Automate Windows, 3rd party, and Mac patching via tools like Kaseya VSA, Addigy, and Intune
• Manage and update the RMM platform, Kaseya, and the analytics platform, BrightGauge
• Provide automated reports about patch status and endpoint complianceCollaborate with other IT teams to ensure seamless integration of automation solutions with existing systems and processes
• Maintain documentation of automation scripts, tools, and procedures
• Provide technical support and guidance to clients and team members regarding automation solutions and best practices

Qualifications

• Proven experience in developing and implementing automation solutions using scripting languages such as PowerShell, Python, or similar
• Strong understanding of automation principles and tools
• Proficiency in troubleshooting and resolving automation-related issues
• Experience with creating and maintaining performance baselines on servers and network devices
• Basic understanding of networking principles
• Intermediate experience with virtualization technologies and storage hardware
• Basic experience with Azure and AWS cloud environments
• Intermediate knowledge of Azure compute, network, and storage
• Some scripting knowledge is preferred
• Excellent communication and interpersonal skills to effectively interact with clients and team members
• Ability to work independently and manage multiple tasks simultaneously
• Relevant certifications such as Microsoft Certified: Azure Administrator Associate, AWS Certified Solutions Architect, or similar are a plus