Reporting & MIS Lead - Data Insights (Night Shift)

Level 3 BOS; Karachi Division; On-site; PKR 1,451,000 - 1,674,000; Full time

Benefits offered by this job

Medical insurance

Annual bonus

Paid annual leave

Job summary

Level3 BOS in Karachi is seeking an experienced Manager – Reporting & MIS to lead the reporting function and drive data-driven decisions across operations. The role demands strong leadership, advanced analytics, and the ability to work with U.S.-based stakeholders during night shifts.

You will mentor a Reporting & MIS team, develop dashboards, ensure data integrity, and deliver timely executive reports. This position offers exposure to international clients and a competitive compensation package.

Qualifications

• Bachelor's degree in Business Administration, Commerce, Finance, Statistics, Information Technology, Data Analytics, or a related field.
• 5–8 years of experience in Reporting, MIS, Business Intelligence, Data Analytics, or Operations Reporting.
• Minimum 2–3 years of proven managerial experience leading reporting, MIS, or analytics teams is mandatory.
• Experience in BPO, shared services, customer support, or service-based organizations is highly preferred.
• Hands-on experience managing large datasets, reporting dashboards, and performance reporting systems.

Responsibilities

• Lead and manage the Reporting & MIS team with timely daily, weekly, and monthly reports.
• Develop reporting strategies, dashboards, and performance metrics that support business objectives and operational excellence.
• Oversee data collection, validation, consolidation, and analysis from multiple systems to ensure reporting accuracy and consistency.
• Analyze KPIs, trends, and operational metrics to provide actionable insights and strategic recommendations to senior management.
• Design, maintain, and continuously improve reporting dashboards, trackers, and automated reporting solutions using Microsoft Excel and other reporting tools.
• Collaborate with Operations, Quality, HR, Finance, and U.S.-based stakeholders to understand reporting requirements and deliver business-critical insights.
• Ensure data integrity by identifying, investigating, and resolving reporting discrepancies in collaboration with relevant departments.
• Prepare executive-level presentations, business reviews, and ad hoc reports to support leadership decision-making.
• Drive process improvements, reporting automation, and operational efficiencies to enhance productivity and reduce manual effort.
• Establish reporting standards, documentation, and governance to maintain consistency, confidentiality, and compliance with company policies.
• Monitor team performance, provide coaching and regular feedback, and support employee development through training and performance management.
• Manage reporting deadlines, allocate team workload effectively, and ensure SLAs are consistently achieved.

Skills

Leadership

Data analysis

Analytical thinking

Communication

Education

Bachelor's degree

Master's degree advantage

Tools

Microsoft Excel

Pivot Tables

XLOOKUP/VLOOKUP

Power Query

Job description

Level3 BOS in Karachi is seeking an experienced Manager – Reporting & MIS to lead the reporting function and drive data-driven decisions across operations. The role demands strong leadership, advanced analytics, and the ability to work with U.S.-based stakeholders during night shifts.

You will mentor a Reporting & MIS team, develop dashboards, ensure data integrity, and deliver timely executive reports. This position offers exposure to international clients and a competitive compensation package.