Night Shift Customer Support Specialist - Growth & Bonuses

infonexbpo; Rawalpindi Cantonment; On-site; PKR 279,000 - 446,400; Full time

Benefits offered by this job

Competitive Salary

Paid Time Off and Holidays

Professional & Personal Development

Lucrative Bonus Plan

Yearly Increment & Growth Opportunities

Job summary

infonexbpo is seeking a dedicated Customer Service Representative (CSR) to join our team in Rawalpindi Cantonment, Pakistan. The CSR will be the primary point of contact for customers, ensuring inquiries are addressed promptly, issues resolved, and exceptional service delivered.

The ideal candidate will possess strong communication skills, a problem-solving attitude, and a willingness to work full-time during night hours. Benefits include competitive salary, paid time off, and professional development opportunities.

Qualifications

• High school diploma or equivalent; customer service qualifications are a plus.
• Previous experience in a customer service role preferred (3 to 6 months).
• Empathetic and patient demeanor, positive attitude.

Responsibilities

• Handle incoming calls from customers and address inquiries.
• Investigate and resolve customer issues to ensure satisfaction.
• Maintain updated knowledge of company products and services.
• Document customer interactions in the CRM system.
• Follow up on unresolved issues and escalate when necessary.
• Collect and relay customer feedback.
• Collaborate with team members to enhance customer experience.
• Ability to work full time at night (7pm - 5am).

Skills

Excellent verbal and written communication skills

Strong problem-solving abilities

Proficiency in using CRM software

Time management

Education

High school diploma or equivalent

Tools

CRM software

Job description

infonexbpo is seeking a dedicated Customer Service Representative (CSR) to join our team in Rawalpindi Cantonment, Pakistan. The CSR will be the primary point of contact for customers, ensuring inquiries are addressed promptly, issues resolved, and exceptional service delivered.

The ideal candidate will possess strong communication skills, a problem-solving attitude, and a willingness to work full-time during night hours. Benefits include competitive salary, paid time off, and professional development opportunities.