Network Support Engineer: TAC Troubleshooter & Resolver

Nayatel; Islamabad; On-site; PKR 480,000 - 720,000; Full time

Benefits offered by this job

Challenging environment

Respect, dignity, and protection

Training, mentoring, and coaching in软和

Training, mentoring, and coaching in软和

Representation in external forums (Unv

Job summary

Nayatel is seeking fresh graduates for their training and subsequent placement in the Technical Assistance Center (TAC). Engineers will undergo 4 weeks of training and then handle customer inquiries about FTTH services from the TAC.

Selected candidates will transfer across departments on merit to support Transmission, IP-Core, Systems, NGN, Access, Electrical and Video Headend areas, ensuring timely and efficient resolution.

Qualifications

• BS/BE from PEC-recognized university with good academics.
• Fresh graduates are encouraged to apply.

Responsibilities

• Provide first-call resolution after troubleshooting customer complaints.
• Handle technical queries telephonically for Nayatel's FTTH services in TAC.
• Escalate issues to the concerned department when outages occur.
• Coordinate across Transmission, IP-Core, Systems, NGN, Access, Electrical and Video Headend teams as needed.
• Inform or escalate issues related to network outages to the appropriate teams.

Skills

Troubleshooting

Telephonic support

Interdepartmental coordination

Fresh graduates welcome

Education

Bachelor's degree in Electrical/ Electronics/ Telecom/ Mechatronics/ Computer Engineering/ Computer Science

Job description

Nayatel is seeking fresh graduates for their training and subsequent placement in the Technical Assistance Center (TAC). Engineers will undergo 4 weeks of training and then handle customer inquiries about FTTH services from the TAC.

Selected candidates will transfer across departments on merit to support Transmission, IP-Core, Systems, NGN, Access, Electrical and Video Headend areas, ensuring timely and efficient resolution.