Microsoft Account Coordinator

InfoTech Group; Karachi Division; On-site; PKR 900,000 - 1,500,000; Full time

Job summary

InfoTech Group is seeking a dynamic Microsoft Account Coordinator in Karachi to manage a portfolio of Microsoft client relationships, align business goals with cloud and productivity solutions, and drive customer success.

You will work with sales, solution engineers, and customer success to grow revenue through upselling Microsoft 365, Azure, and Copilot, while tracking KPIs and shaping strategic account plans.

Qualifications

• 1+ years of sales/account management or tech sales support experience.
• Proven track record assisting revenue initiatives and coordinating complex sales cycles.
• Experience collaborating with cross-functional teams to deliver client solutions is preferred.

Responsibilities

• Coordinate day-to-day account management activities for designated Microsoft clients.
• Drive revenue through upselling and cross-selling of Microsoft 365, Azure, and Copilot solutions.
• Build and execute account plans aligning client goals with Microsoft capabilities.
• Manage the sales pipeline, track KPIs, and prepare forecasting reports.
• Collaborate with pre-sales engineers and customer success teams to resolve inquiries and accelerate adoption.

Skills

Sales account management

Strategic planning

Revenue generation

Sales pipeline tracking

Communication

Negotiation

Cross-functional collaboration

Time management

Education

Bachelor's degree

Microsoft Certified: Azure Fundamentals

Microsoft 365 Fundamentals

Tools

CRM software

Power BI

Microsoft 365

Job description

About The Role

We're looking for a dynamic, relationship-driven sales professional who thrives at the intersection of technology and client success. As a Microsoft Account Coordinator, you possess an innate ability to connect customer needs with cutting-edge cloud and productivity solutions. You are relentlessly proactive, deeply analytical, and energized by the challenge of driving revenue growth while fostering long-term strategic partnerships that accelerate digital transformation for diverse clients.

About The Role

We're looking for a dynamic, relationship-driven sales professional who thrives at the intersection of technology and client success. As a Microsoft Account Coordinator, you possess an innate ability to connect customer needs with cutting-edge cloud and productivity solutions. You are relentlessly proactive, deeply analytical, and energized by the challenge of driving revenue growth while fostering long-term strategic partnerships that accelerate digital transformation for diverse clients.

Experience

• 1+ years of professional experience in sales account management, technology sales support, or customer success roles within the software or cloud services industry.
• Demonstrated track record of assisting in revenue generation initiatives, supporting account executives, and coordinating complex sales cycles from initial outreach to successful closing.
• Prior experience collaborating with cross-functional teams to deliver comprehensive client solutions is strongly preferred.

Key Responsibilities

• Coordinate day-to-day account management activities for a designated portfolio of Microsoft clients to ensure seamless service delivery.
• Drive revenue generation through targeted upselling and cross-selling of Microsoft 365, Azure, and Microsoft Copilot solutions.
• Build and execute comprehensive account plans that align client business goals with Microsoft product capabilities.
• Manage the sales pipeline, track key performance indicators, and prepare accurate forecasting reports.
• Collaborate with technical pre-sales engineers and customer success teams to resolve client inquiries and accelerate adoption.

Required Skills

• Technical (must-have): Proficiency in Microsoft 365 administration and ecosystem, familiarity with Azure cloud services, working knowledge of Microsoft Copilot and AI productivity tools, CRM software navigation.
• Sales & Analytical (must-have): Sales account management, strategic planning, revenue generation, sales pipeline tracking.
• Soft skills: Exceptional verbal and written communication, active listening, negotiation, cross-functional collaboration, time management, and resilience in a fast-paced environment.

Education & Certification

• Bachelor's degree in Business Administration, Marketing, Information Technology, Economics, or a related discipline.
• Relevant professional certifications such as Microsoft Certified: Azure Fundamentals or Microsoft 365 Fundamentals are highly desired and will be viewed as a strong advantage during the evaluation process.

Additional Requirements

• Familiarity with modern sales methodologies such as Challenger Sale or Sandler Training is a significant plus.
• Experience utilizing advanced data visualization tools like Power BI to track account metrics is desirable.
• Candidates with a demonstrable passion for emerging enterprise technologies and artificial intelligence applications in the workplace are strongly encouraged to apply.