Merchant Success Specialist

Pintern

Karachi Division

On-site

PKR 480,000 - 800,000

Full time

9 days ago

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Job summary

Simpaisa is seeking a Merchant Support Executive to be the primary contact for merchant partners. You will assist with inquiries, resolve issues across multiple channels, and ensure smooth support operations.

The role requires a Bachelor's degree and at least 3 years in customer service, with strong English communication and problem-solving skills. Ideal candidates will handle shift-based schedules, stay updated on product features, and collaborate with internal teams to escalate and resolve

Qualifications

Bachelor's degree required.
Minimum 3 years of experience in customer service/call center/support.
Strong written and verbal English communication skills.
Excellent problem-solving and interpersonal skills.
Ability to work in shift-based schedules.
Professional, reliable, and customer-focused mindset.

Responsibilities

Respond to merchant inquiries via WhatsApp, email, and ticketing systems.
Resolve first-line support tickets related to transactions, account access, and product information.
Provide timely and effective solutions while maintaining high customer satisfaction.
Document interactions and resolutions accurately in Zendesk.
Collaborate with internal teams to escalate and resolve complex issues.
Maintain professionalism and empathy in all communications.