Medicare Campaign Supervisor — Night-Shift Leader

PiRails Private Limited; Johar Town; On-site; PKR 900,000 - 1,500,000; Full time

Benefits offered by this job

Market-competitive salary

Performance bonuses

Career growth opportunities

Professional, performance-driven work

Job summary

PiRails Private Limited is seeking an experienced Medicare Supervisor to lead and oversee our US Medicare live-transfer operations from Lahore on a night shift. The role focuses on supervising campaigns, monitoring KPIs, and coaching agents in real time to maintain high quality and compliance standards.

The ideal candidate will have hands-on experience supervising Medicare campaigns, managing call-floor performance, and supporting agents with objection handling in a fast-paced, target-driven

Qualifications

• 2+ years of proven experience supervising US Medicare live-transfer campaigns.
• Strong understanding of Medicare campaign operations and beneficiary qualification criteria.
• Working knowledge of TCPA guidelines and telemarketing compliance requirements.
• Strong floor-control and team-management skills.
• Excellent objection-handling and problem-solving abilities.
• Experience with real-time call monitoring and quality assurance.
• Excellent spoken English and professional communication skills.
• Ability to work effectively in a fast-paced, target-driven environment.
• Strong leadership, accountability, and decision-making skills.
• Willingness to work night shifts on-site in Lahore.

Responsibilities

• Supervise day-to-day operations of US Medicare live-transfer campaigns.
• Manage floor performance, agent productivity, and campaign KPIs in real time.
• Monitor calls and provide timely coaching and feedback to agents.
• Support agents with objection handling and challenging customer interactions.
• Ensure adherence to applicable TCPA requirements and internal compliance procedures.
• Ensure leads and beneficiaries are handled according to applicable qualification criteria.
• Identify performance gaps and implement corrective actions.
• Maintain consistent quality standards across the campaign.
• Prepare and communicate performance reports and operational updates.
• Lead, motivate, and develop the campaign team to achieve performance targets.

Skills

Team management

Objection handling

TCPA compliance

English communication

Job description

PiRails Private Limited is seeking an experienced Medicare Supervisor to lead and oversee our US Medicare live-transfer operations from Lahore on a night shift. The role focuses on supervising campaigns, monitoring KPIs, and coaching agents in real time to maintain high quality and compliance standards.

The ideal candidate will have hands-on experience supervising Medicare campaigns, managing call-floor performance, and supporting agents with objection handling in a fast-paced, target-driven