Manager Resource Management

PTCL.Official; Karachi Division; Hybrid; PKR 1,800,000 - 2,400,000; Full time

Benefits offered by this job

Hybrid work model

Family-friendly policies (maternity 6m

Paternity leave 30 days

Job summary

PTCL is seeking a skilled Resource Planning & Sales Support professional to optimize manpower, tools, and budgets for efficient sales operations in a hybrid work environment. You will partner with sales managers, HR, Finance, and IT to ensure the right talent and tools are available to achieve targets.

The role requires 5+ years in resource management or operations, with a strong focus on supporting sales or business operations, and proficiency in Power BI, CRM platforms, and telecom management.

Qualifications

• 4-year Bachelor’s degree in Business, Operations Management, Human Resources, or a related field. A Master’s degree is preferred.
• Minimum of 5+ years of experience in resource management, operations, or project management, with a focus on supporting sales or business operations.
• Proficiency with Power BI, CRM platforms, and resource management tools.

Responsibilities

• Plan, allocate, and optimize manpower, tools, technology, and budgets to support efficient sales operations and overall business performance.
• Coordinate resource allocations with sales managers to meet targets and ensure coverage.
• Forecast manpower needs based on sales pipeline and workloads, coordinating with HR and other departments.
• Monitor budgets for sales support activities and report on resource utilization and cost-saving opportunities.
• Develop dashboards and reports to track resource utilization and drive data-driven decisions.

Skills

Resource Allocation

Workforce Planning

Budgeting

Performance Tracking

Collaboration

Education

Bachelor's degree

Master's degree (preferred)

Tools

Power BI

CRM Platform

Telecom Management

Job description

We are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL stands out in the technology industry with its commitment to high-end innovation and leading the way in delivering integrated ICT and Cellular Network services in Pakistan, all rooted in our journey of Culture Transformation & Change Management.

PTCL actively cultivates an inclusive & diverse culture that values and uplifts every individual, regardless of their gender, social background, religion, belief, or disability.

PTCL Vision & Values

With a clear vision to become the largest technology player and the national champion driving the digital transformation of Pakistan, PTCL is guided by a set of our unified core values:

• Be Resilient
• Think Big
• Win Every Battle
• Value Success

IN THIS ROLE YOU WILL

Be responsible for planning, allocating, and optimizing manpower, tools, technology, and budgets to ensure efficient sales operations, timely target achievement, and overall business performance.

HOW CAN YOU EXPRESS YOUR TALENT

• Resource Allocation & Planning: Coordinate the allocation of resources (personnel, tools, and financial assets) to various sales support projects and initiatives. o Work closely with sales managers to ensure that the sales team has the necessary resources to meet targets. o Monitor resource usage and adjust allocations to optimize efficiency and productivity.
• Workforce Planning: Assist in planning and forecasting manpower needs based on the sales pipeline, workloads, and projected sales activities. o Work with HR and other departments to ensure that the right talent is available for sales support functions. o Manage schedules and assignments of support staff to ensure coverage for critical sales activities.
• Budgeting & Cost Management: Monitor and manage the budget for sales support activities, ensuring cost-effective use of resources. o Track expenses related to sales support tools, technology, and personnel, and provide reports to senior management on resource utilization. o Identify opportunities to optimize costs and improve resource efficiency without compromising the quality of sales support.
• Performance Tracking & Reporting: Develop and maintain dashboards and reports to track the performance and utilization of resources within the sales support team. o Provide data-driven insights to senior management to assist with strategic planning and resource optimization. o Identify areas where resource allocation can be improved to enhance overall sales support efficiency
• Collaboration with Sales Teams: Work closely with sales managers and business development teams to understand their resource needs and provide timely support. o Serve as a liaison between the sales support team and other departments (e.g., HR, Finance, IT) to ensure smooth operations and resource availability. o Facilitate communication and collaboration across teams to optimize resource utilization and project outcomes.

WHAT YOU NEED TO BE SUCCESSFUL

Qualification:

• 4-year Bachelor’s degree in Business, Operations Management, Human Resources, or a related field. A Master’s degree is preferred.
• Minimum of 5+ years of experience in resource management, operations, or project management, with a focus on supporting sales or business operations.
• Resource Management tools
• Power BI
• Telecom Management
• CRM Platform

PTCL family-centric policies, offering 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career.